Information Systems Customer Service
Resume:
GLORIA AGAYRKWA
********@*****.***
CAREER OBJECTIVE
To leverage my expertise in cybersecurity, strong analytical skills, and commitment to safeguarding digital assets to become a valuable Cybersecurity Analyst. I aim to proactively identify and mitigate security threats, ensuring the confidentiality, integrity, and availability of critical data, while continuously enhancing my knowledge and skills in this dynamic field. PROFESSIONAL EXPERIENCE
- Installed, upgraded, supported, and troubleshooted printers, computer hardware, Windows 7 and Windows 10 OS, Office 2007 and 2010 support. Authorized desktop applications and peripheral equipment.
- Performed general preventative maintenance tasks on computers, laptops, printers.
- Network security, vulnerabilities and threats, compliance and operational security, cryptography, access control and identity supervision, application, data, and host security.
- Computer networking basic concepts, Open Systems Interconnection specifications, networking connectors, and wiring standards, current Ethernet specifications, networking devices, Internet Protocol (IP), IP addressing, IP subnetting, troubleshooting IP. Cybersecurity & Information Systems University USA Cybersecurity Engineering Internship
Ability to operate tools, components, and peripheral accessories. Proven customer service skills and effective time management, planning, and organization skills. Insightful, result-driven, proficient with notable success. Hands-on IT experience in diagnostic testing and support. Knowledge of HIPAA regulations, replacement of swollen batteries. Basic end-user IT training. Document and report customer inquiries. Creating user accounts in Active Directory.
Compassionate and technically skilled in attending to customers in diverse healthcare settings. CompTIA Security+ certified. First Aid and CPR certified. Experience with Epic, Meditech. PROFESSIONAL DEVELOPMENT
CompTIA Security+ certified, 2023 Certificate Number COMP001022368567 Currently pursuing CYSA Certification
Active Public Trust, American Citizen
EDUCATION
University of Colorado Boulder, Cybersecurity (Current) Cybersecurity & Information Systems University
Community Health Institute.
Tweneboa Kodua High School (High School)
REFERENCES
THE MEDICAL CENTER OF AURORA
North Campus, Dan Gay, Manager Adult Behavioral Health,
CYBERSECURITY & INFORMATION SYSTEMS UNIVERSITY
Dennis Adjepong,
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