Sandra Baker

**** ******* **** #*** ********, MD 20746 Phone: 301-***-**** E-mail: ad1c0c@r.postjobfree.com

Skills & Certifications

●Creative problem solver

●Exceptional communication skills

●MS Windows proficient

●Quick learner

●International sales support

●Strong client relations

●Strategic sales knowledge

●Proficient with systems: BE, 1POS, ENSEMBLE, SIMON, AVAYA, TOTALVIEW, HANDBOOK

●Sales Essential Certificate (Top 10% NPS scores)

Professional Experience

Forward Air LLC – Hyattsville, MD

Warehouse Supervisor

September 2021 – Present

• Keep track of inventory

• Verify all units loaded to correct drive teams

• Check in drive teams at the end of the day

• Put away all non delivered units

Giant Foods - Oxon Hills, MD

Cashier/Bakery Clerk

September 2017 – September 2021

• Provided a positive customer experience with fair, friendly, and courteous service

• Collected payments by accepting cash, check, or charge payments from customers and makes change for cash customers

• Bag groceries if needed

• Register sales on a cash register by scanning items, itemizing and totaling customers’ purchases

• Taking customers bakery orders and arranging baked goods in an attractive manner in the display cases

• Removed any stale baked goods and maintained a sanitary bakery

CenturyLink Communications – Tarboro, NC

Customer Service Sales/Retention Representative

July 2009 – August 2017

• Answered an average of 40-50 calls per day by addressing customer inquiries, solving problems and providing new product information

• Described product to customers and accurately explained details and quality of service being provided

• Conducted weekly development with the manager to discuss weekly goals are on track to maintain 100% by month end of production

• Handled daily heavy flow of call volume and cooperated with other departments on solving problems on first call resolution

• Investigated and resolved customer inquiries and complaints in a timely and empathetic manner

• Scored in top 10% of employees in successful resolution of issues

• Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently

• Recipient of multiple positive reviews acknowledging dedication to excellent customer service

• Operated a POS system to itemize and complete an average of number customer service purchases

Education

H.D. Woodson, Washington, DC 1979

HS Diploma

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