Terica Belcher

Toledo, OH *****

ad1bx4@r.postjobfree.com

567-***-****

Authorized to work in the US for any employer

Work Experience

Call center agent

Erie contruction - Toledo, OH

October 2019 to Present

Outbound calling

Navigating through multi soft wares

Setting appointments

Taking information down

Setting call backs

Team leader

Detroit Manufacturing Systems, LLC - Toledo, OH

May 2018 to September 2019

Leading the team on the line

paper work

rework if needed

helping operators with any problems

Doing Tear downs as needed

entering information into the computer

Call Center Representative

The Honey Baked Ham Company - Sylvania, OH

October 2015 to May 2018

• Answering calls

• taking orders

• Refunding orders

• Upselling

• Helping choose a product

• Taking payments over the phone

• Updating information

• Windows

• Typing

Quality Control Inspector

WIT Logistics LLC - Toledo, OH

October 2016 to January 2017

Inspect car parts threw a temporary agency

Assembly Line Worker

Johnson control (Malone) - Monroe, MI

December 2014 to August 2016

Responsibilities

I rotated on the line putting the steering collar together on jeep cars Accomplishments

I've learned how to work at a faster pace

How to work on my own more

How to become a leader and help when needed

Skills Used

Using a power drill

Putting car together

Follow directions with out being watched

CNA

Caring for the elder - Toledo, OH

April 2014 to November 2015

Responsibilities

Help with baths cleaning cooking running to doctor appointments and picking meds up giving meds or reminding ect

Accomplishments

Caring and learning to love what I did more

Skills Used

Cleaning

Cooking

Multi tasking

CNA

Warehouse Production Worker

Plygem windows - Northwood, OH

July 2013 to November 2014

Responsibilities

Worked on the line putting window frames together or I was at the end of the line taking silicone off Windows and cleaning them be for shipment

Skills Used

Using power drill

Using weld machine

Measuring

Cleaning

Attention to detail inspecting making sure the window isn't missing anything quality inspector

the pic group - Perrysburg, OH

December 2012 to August 2014

Responsibilities

Inspect car parts

Put shipping labels on the good and bad parts and separate te them Read instructions

Scan in and out or products

Also scan badge

Accomplishments

Learning diff parts and how to inspect and record the by keep track in computer Skills Used

Lifting heavy boxes

Computer skills

Working alone steady pace

Assembly Line Production Worker

libbey glass warehouse umg telemarketing (renhill staffing) - Toledo, OH October 2012 to December 2013

Responsibilities

On line pricing product and putting scan labels in glasses even shipping labels Accomplishments

Keeping up with the line

Skills Used

Running line

Matching prices with products

Answering phone taking orders putting there order on schedule Customer Service

speedway - Toledo, OH

December 2012 to May 2013

Responsibilities

Rang customers product up.

I unloaded the ebby truck and stocked store.

Made sure all product was fresh for customers.

Also made sure the outside was clean.

Answered the phone.

Play lottery numbers for customers.

I closed the store on my own at night.

Accomplishments

Learning to be alone overcoming that fear with closing the store in the store.. Skills Used

Also multitasking

Cleaning

Making food

Running register

warehouse worker

phoenix temp services - Toledo, OH

February 2012 to December 2012

Responsibilities

Clean silicon off the windows coming down the line sometimes I did frame that's where I put the frame together for window to fit in

Skills Used

Working at s faster pace

Cashier/Customer Service

kentucky fried chicken - Toledo, OH

June 2006 to August 2012

Responsibilities

Prep food before open.

I worked cashier on front counter and drive thru.

I was the cleaning captain making sure I do dishes at the end of the night and restaurant was clean I answered the phone and any questions customers asked. Also I packed orders and trained new hires.

Accomplishments

I learned to muti task to get better at dealing with people meeting new people and taken care of their needs and orders.

Skills Used

Multitasking

Speaking up grew out of being shy

Stay happy no matter what I have goin on and making sure thr customet was happy janitorial

simons building service - Toledo, OH

October 2009 to August 2010

Responsibilities

Cleaning different banks the rest rooms office areas and lobby Accomplishments

cleaning better

Skills Used

Cleaning toilets mopping sweeping taking out trash Education

high school diploma

connections academy - Toledo, OH

2007 to 2009

Skills

• Pallet Jack

• training

• Cash Handling

• Inventory

• Microsoft Office

• Inventory

• training

• Cash Handling

• Microsoft Office

• problem solving

• Marketing

• Packaging

• Assembly

• Order Picking

• Manufacturing

• Telemarketing

• Quality Inspection

• English

• Quality Assurance

• Sales

• Computer Skills

• Materials Handling

• Customer service

• Leadership

• Cold Calling

• Upselling

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