Keith N. Boggs

Software Engineering Manager

ad1bwr@r.postjobfree.com • 615-***-****

LinkedIn • Murfreesboro, TN 37127

Summary

Technical and determined professional with extensive experience in ensuring successful planning, development, and delivery of software projects, while leveraging Agile methodologies. Accelerated career record of strengthening product security, reviewing product requirements, and translating to technical specifications. Skilled in maintaining seamless operations, designing enterprise applications, and driving product credibility and sales growth. Adept at leading and guiding high-performing teams to achieve outstanding results. Capable of performing data hygiene operations using SQL and Python scripting, conducting stand-up meetings, and mentoring and training team members. Able to assess functional and non-functional requirements for technology solutions and establish strong data models. Area of Expertise

• Software Development Life Cycle

• Product Security & Development

• System & Network Administration

• Technical Support & Assistance

• Project Operations Management

• Data & Requirement Analysis

• Application Bugs Identification

• Data Extraction & Analysis

• Technical Documentation

Technical Proficiencies

Python for Machine Learning (libraries: pandas, numpy, sklearn, nltk, seaborn, matplotlib, Keras, TensorFlow), R programming language, C#, Angular, Typescript, JavaScript, Java, Kubernetes, Docker, Spark, Hadoop, Networking, MatLab, Mac, all version of Windows, Linux flavors, UNIX, SQL, PostgreSQL, Agile, ITIL, Spyder IDE, Jupyter, data analytics

Career Experience

Software Engineering Manager, OpenText, Brentwood, TN 2020 – 2023 Transitioned Magellan Risk Guard from an on-prem product to cloud-based SaaS by leveraging Kubernetes and Helm charts for deployment on platforms, such as CFCR and GCP. Executed Scrum tasks by formulating user stories and epics for wide range of projects. Facilitated data analytics and risk assessment on various types of data, such as documents, images, and videos by creating full-stack applications, while utilizing Angular, Typescript, Java (Spring Boot), JavaScript, Docker, Spark, Hadoop, and PostgreSQL.

● Achieved 80% improvement in business operations by conducting root-cause analysis for pricing-related problems and providing optimal solutions to merchants.

● Boosted security maturity from 55% to 90% in only three quarters by performing thorough assessment of security measures and enforcing security policies.

● Enhanced reliability of Magellan Risk Guard product from ground up by overseeing product restructuring and addressing technical issues or inefficiencies.

● Realized 40% reduction in workflow friction by orchestrating scrum-of-scrums, risk management, and developer training.

● Ensured products met unique needs of various clients by conducting multiple customer proof of concepts.

● Generated $9M in pipeline sales by creating effective engineering proposals. Page 1 3

Machine Learning/AI Developer and Tester, Accenture, Nashville, TN 2018 – 2020 Tested multiple back-end customized Python functions by performing validations and formulating test scripts. Led extraction and analysis of datasets by leveraging databases, including PostgreSQL, and leveraged SQL queries alongside Python and R. Maintained program components' adherence to application requirements and performance objectives by collaborating in Agile environment with other developers. Transformed machine learning models into accessible services for clients by developing RestAPIs using Python Flask. Performed end-to-end life cycle, including data collection, data cleansing, data analysis and transformation, feature engineering, model selection, training, and testing.

● Drove computational power for development of high-performance chatbot by assessing MRC algorithms, including R-Net, BERT, and XLNet as well as leveraging Nvidia GPU and AWS instances

● Contributed to enhancing Artificial Intelligence and Machine Learning platform by developing components for back-end predictive analytics engine using Python.

● Optimized existing client's IT infrastructure and determined automation scale of multiple IT-related tasks in company by leveraging Natural Language Processing.

● Delivered responses to enterprise application queries by developing Machine Learning chatbot using Python. Computer Repair Technician, CTDI, Lebanon, TN. 2017 – 2018 Improved optimal functionality and user satisfaction by diagnosing, maintaining, and servicing wide range of desktop and laptop systems. Developed up-to-date and secure IT environments by updating software and imaging systems with Windows. Optimized system performance by executing hardware and software removals and reconfigurations

● Improved top-tier quality for end-users by conducting consumer desktops, laptops, and graphics cards. Technical Support, Private Consulting, Murfreesboro, TN 2011 – 2017 Maintained efficient work environment by conducting routine evaluations of workstation environments, dataflow, network communications, application maintenance, support, configuration, and enhancements. Facilitated seamless functionality by delivering technical, network, and application support to local businesses, such as R&B Cycles. Collaborated with stakeholders, including family and friends, on matters related to policies, technical issues, priorities, and methods. Streamlined systems operations and activities, including data entry, data control, application support, operations support, and operating systems programming.

● Troubleshooted, repaired, and serviced various computer and electronic equipment, components, and products by implementing strong technical expertise.

● Propelled optimal performance by installing, configuring, and maintaining operating system workstations.

● Amplified functionality of operating systems by executing multiple software installations and upgrades. Additional Experience

Test Engineering Senior Analyst, Accenture, Nashville, TN Software Systems Engineer, Emdeon (Change Healthcare), Greater Nashville Area, TN Lead Test Technician, Aerotek / Benchmark Electronics, Huntsville, Alabama Area Computer Support Specialist, Lockheed Martin, Moorestown, NJ Engineering Support Technologist, EG&G, Patuxent River, MD Tactical Systems Technician, Chugach, King George, Virginia Aviation Electronic Technician, U.S. Navy

Education

High School Diploma, Spotsylvania High School, Virginia Professional Development

ITIL Foundations, ICP Agile TIL v3 Foundations (ITIL) HP Network Node Manager CCI Computer Networking Computer Systems and Organization Electronic Communications Electronic Systems Troubleshooting and Page 2 3

Maintenance Basic Shipboard Intelligence Course T.A.C.A.N NEC 6612 Advanced Electronics (DC, AC, Digital Principles, Solid State) Basic Electronics Laboratory Aviation Electronic Technician “A” school Boot Camp Page 3 3