Administrative Assistant Customer Service

Johnnie Ollie

Chicago, IL ***** 708-***-**** *************@*****.***

Computer Software Services Professional Technical & Customer Support

Team Leadership Troubleshooting Strategic Communication

Career Summary: Communicative professional with demonstrated interpersonal skills. Significant experience working with dynamic customer populations to provide support, subject matter expertise, and education. Expertise gained from the most recent position as Cook County Deputy Sheriff.

Transferable Skills: Proven ability to oversee facility operations, complete daily reporting, perform administrative duties, and interact with internal leadership. Background in these areas results in the capacity to balance conflicting priorities and effectively resolve complex issues independently.

Career Goals: Seeking to leverage existing skill set and grow in new areas as an Administrative Assistant, Customer Service Representative, Technical Support, or similarly related roles.

Professional Experience

Chicago Department of Aviation Chicago, IL

Aviation Surveillance Specialist May 2021 to Present

Monitors and operates a video management surveillance system providing continuous observation and surveillance of transit, department, and TSA cameras observing activities from different angles and directions in and around the airports. Identifies and reports intrusions, suspicious activity, and access restrictions recorded by the surveillance system. Utilizes automatic license plate recognition to assist in identifying vehicle license plates. Coordinates responses to real-time observations and information received on situations impacting airport operations and safety and public safety-related matters. Receives and inputs Suspicious Activity Reports (SARs). Acts as a liaison with law enforcement organizations and agencies for information sharing. Receives notifications of emergency calls in the area of a surveillance camera, observes activities, and reports observations to the Watch Manager and OCC dispatchers. Documents daily activities and incident reports that are concise, informative, and accurate. Retrieves and records requested segments of videotape, as required. Testifies in court regarding established protocols, as needed. Performs other related duties as required.

Relay and communicate to the Watch Manager and O’Hare Communications Center (OCC) dispatcher detailed descriptions of observed activities, physical descriptions of individuals, and movement of traffic and individuals in the view area of Chicago’s airports.

Research news, social media outlets, and feeds to identify possible security impacts. Compiles security and surveillance details and prepares daily security bulletins. Coordinates with local and federal so by responding to requests for information.

Analyzes flow of passengers, wait lines, crowd control, parking, and curbside management throughout the airports and terminals, reporting areas of concern.

Cook County Department of Corrections Chicago, IL

Deputy Sheriff December 2004 to May 2021

Ensure the safety and security of inmates and staff by supervising movements, conduct, work, recreation, and resident training. Utilize behavioral and developmental theories to establish clear expectations for juveniles. Adhere to policies, rules, and regulations. Draft written reports for significant violations and enforce standards for safety and discipline. Escort and transport inmates to various locations within the facility. Participate in, coordinate, and supervise career days, mentorship sessions, and other productive activities.

Voluntarily assisted Sergeant in regaining order of 50 inmates and escorted personnel individually to a safe location.

Assisted nursing staff with restraining an irate patient. Demonstrated ability to remain calm under pressure.

Completed routine checks of suicidal inmates in the psych ward exceeding standard requisites.

Fiserv/Northern Trust Bank Chicago, IL

Macro Photography Tech July 1997 to December 2004

Safely directed traffic for events and construction projects. Fielded inquiries and provided geographic directions to the public. Communicated effectively and professionally when interacting with members of the community. Maintained daily log of events occurring during the shift to maximize safety.

Acknowledged as an efficient employee who exceeded the daily quota of checks scanned by 150.

Voluntarily worked on the weekends during high-peak research periods.

Trained new employees and served as the lead employee on shift to address questions.

Education

Bellevue University – Bellevue – Master’s degree – Cyber Security

Chicago State University – Chicago – Bachelor’s degree – Business Administration

Professional Development

Computer Training and Microsoft Certifications (Word, Excel, & PowerPoint) – Vocamotive, Inc.

Diploma in Python programming – Upskillist (in progress)

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