ELODIA TORRES

Chicago, Illinois ***** 773-***-**** ad1bui@r.postjobfree.com

SUMMARY

A highly skilled, detail-oriented finance professional with a long history of success in providing customer service and ensuring satisfaction within the mortgage and banking industry. Core competencies in administrative and management skills, with strong cash handling, call center, and wire desk experience. Proven aptitude for handling sensitive information when processing retail and correspondent loans. Leverages innovative problem-solving abilities to promptly resolve issues to ensure the long-lasting success of an organization.

Team Leadership Relationship Building Training Communication

Auditing Data Entry Payroll Processing

EXPERIENCE

GARDAWORLD CASH, Broadview, Illinois

Team Lead, 6/2023 - Current

Provide training for all new tellers and other staff

Prepare outgoing money orders to the FRB

Ensure that accurate dollar amount is sent out to banks

Maintain records of outgoing transactions

Verify teller deposits and approve /check teller differences

Handle 20+ major accounts

WINTRUST MORTGAGE, Rosemont, Illinois

Wire Desk Coordinator, Closer I, 2018-2023

Funded wire requests for retail and correspondent loans as well as all invoices.

Sent prediction, morning, and next-day reports to managers.

Maintained wire desk inbox clear of incoming, outgoing, and returned wires.

Updated wire template spreadsheet with bank and title company information.

Balanced wire desk at end of day (EOD).

Scrubbed loans for additional post-closing errors and cures.

Balanced PCCDs and composed letters to borrowers for errors.

Maintained records of checks issued due to errors and cures.

WINTRUST MORTGAGE, Rosemont, Illinois

Correspondent Coordinator (Contract), 2016-2018

Sorted digital documents into specific stacking order, using Mortgage Builder and Encompass.

Input loans into Mortgage Builder and Encompass in preparation for auditing.

Communicated with lenders for any missing documents.

Funded wire requests for purchase of correspondent loans.

AEROTEK TEMPORARY STAFFING, Chicago, Illinois

Call Center Customer Service Representative (Contract), 2015-2016

Scheduled mortgage payments.

Resolved issues regarding escrow account balance.

Researched accounts to adjust mortgage payments.

JPMORGAN CHASE BANK, Downers Grove, Illinois

Mortgage Banker, 2014-2015

Sold mortgage loans in corporate call center.

Researched and resolved customer complaints.

Converted inbound / outbound sales lead applications.

Met required sales performance expectations.

Performed processor duties to ensure loans met CTC date.

COMMUNITY OUTREACH PROJECT, Chicago, Illinois

Volunteer Marketing and Outreach Director, 2011-2014

Supervised and trained peers.

Organized book bag drive for underprivileged youth.

Wrote and distributed fundraising letters.

ADDITIONAL EXPERIENCE

CHECK ‘N GO, Chicago, Illinois, Store Manager, 2010-2011. Performed weekly file audits, evaluated and processed loan applications, managed store debt (ensuring customer buyback), and secured customer files against identity theft.

NORTH COMMUNITY BANK, Chicago, Illinois, Universal Personal Banker, 2007-2010. Researched and solved customer account issues, facilitated NARS report for board of directors, served as key holder for seven branches, and trained new personal bankers and tellers.

DYNAMIC EDUCATIONAL SYSTEMS, INC., Chicago, Illinois, Client Manager Specialist, 2002-2005. Oversaw caseload of 230 clients and facilitated orientations in English and Spanish.

MB FINANCIAL BANK, Chicago, Illinois, Human Resources Coordinator, 2000-2002.

NORTH COMMUNITY BANK, Chicago, Illinois, Human Resources Manager / BSA Officer / ATM Coordinator / Fraud Analyst / Personal Banker / Teller Supervisor / Teller, 1994-2000.

EDUCATION

WILBUR WRIGHT COLLEGE, Chicago, Illinois

A.A., General Studies

TECHNICAL SKILLS

MS ADP HRIS CLOSR LoanBuilder Mortgage Builder Encompass PayPlus

LANGUAGES

Fluent in English and Spanish.

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