Business Development Material Handler

Ricardo Luna

*** **** **** *****: 281-***-****

Houston, TX 77076 ***************@*****.***

SALES PROFESSIONAL

Goal-oriented retail area manager with progressive experience career in managing retail outlets in metropolitan markets. Proven success in sales, training, customer satisfaction, new business development, and marketing initiatives. Demonstrated track record in revitalizing under-performing stores. Excellent leadership and staff management skills.

• New-Store Openings • Supervision and Training

• Team Leadership • Visual Merchandising

• Team Motivation • Tracking Results

CAREER ACHIEVEMENTS

• Turned around underachieving store, implementing changes that resulted in goal achievement for the 1st time in 12 months.

• Ranked top sales representative from 2010-2016.

• Consistently met and exceeded sales goals and product quotas. PROFESSIONAL EXPERIENCE

Novomet USA, Inc. 2018 to 2023

Warehouse Keeper Houston, TX

• Manage and coordinates activities by scheduling own work assignments, setting priorities, while directing the work of subordinate employees.

• Maintain records, prepare reports, and compose correspondence relative to the work. Plans, organizes, directs, and controls the work activities of warehouse.

• Ensure safe keeping of material both as to quality and quantity of materials.

• Determines items and quantities of stock to be purchased and maintained.

• Inspects incoming items meeting Novomet quality requirement against receiving documents and segregate defective parts to quarantine area and items accepted to appropriate warehouse locations.

• Follow establishes Novomet standards and methods for packaging and storing supplies and materials.

• Assist / Supervise Unloading / Loading of materials from trucks by hand or with hand.

• Conduct Cycle count periodically, report variances with explanation and take follow up actions on remediation.

• Prepare Warehouse for Annual Physical count and take part in count activities. Batteries Plus 2010 to 2018

Store Manger Houston, TX

Completed all facets of retail store management including client relations, training, scheduling, visual merchandising, sales, inventory management including weekly cycle counts, assist in store transfers and employee supervision. Acted as a liaison between regional manager, staff, and other store locations. Trained management personnel in operations and supervision while emphasizing sales performance and high standards of store operations.

• Manage commercial accounts in multiple locations. • Oversaw and executed device repairs

• Insured proper daily operation in multiple locations. • Special Order Management for multiple locations GameStop 2014 to 2015

Store Manger Houston, TX

Engaged with different age demographics. Provided great customer service in order to make the flow of the store more inviting to both generations while driving sales. Maintained a clean store, well-organized, and properly merchandised at all times. Assist store team in meeting sales, operational effectiveness, marketing, conducted store inventory counts, stock/restock merchandising, scheduling, and all other aspects of the day-to- day business processes of a GameStop store.

Office Depot 2010 to 2011

Sale Associate Houston, TX

Communicated with customers daily, and successfully assisted customers in merchandise selection. Received, counts, and stored stock items and recorded data, manually and using computer. Examined and inspected stock items for wear and defects, reported damage to supervisor, and disposed of and returned items to vendor.

City of Houston 2008 to 2010

Inventory Clerk Houston, TX

Delivered products, supplies, and equipment to designated area, and determined sequence and release of back ordered according to stock availability. Monitored receiving, and stocking of merchandise to verify accuracy by comparing office inventory records with sales ordered, invoices, and requisitions and receipt of items. Prepared documents, such as inventory balance, shortages, and quarterly reports. Determined method of storage, identification, and stock location based on turnover, environmental factors, and physical capacity of facility. Organized all aspects of volunteer work for "Project Smiles" and "Project Vision" with HISD and The City of Houston.

The Dump 2004 to 2008

Warehouse Manager Houston, TX

Managed and maintained a working departmental ERS system between warehousing, delivery, service, customer pickup to accurately reflect inventory activity within the system. Handled operations systems such as loss prevention, payroll for 178 employees, budgeting, and hiring. Streamlined shipping process and maintained 98% accuracy rating with more than $5M in inventory. Performed employee performances evaluations and incorporated an incentive program to increase employee productivity. Provide ongoing coaching and training to employees on operational processes, merchandising, VOP expectations, safety, teambuilding, interpersonal skills, etc.

Education

Associate of Arts in General Studies 1998

Sam Houston State University Huntsville, TX

Training Skills

• Proficient in Microsoft Office Suite: Excel, Word, Outlook, Power Point • Pro Source POS Software • Counter Point • Account Edge Inventory Software (MYOB), Business Warehouse, Supply Chain Software Applications, Adobe Creative Suite: InDesign, Photoshop • Type-50wpm • Knowledge of Spanish

*References upon Request

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