PERSONALITY HIGHLIGHTS/
SKILLS
Well-organized
Patient
Problem Solver
Advanced
computer/system
knowledge
Empathetic
Clear communication
Friendly attitude
Fast learner
Team player
ad1bte@r.postjobfree.com
CONTACT DETAILS
PROFESSIONAL EXPERIENCE
Wipro - Member Services Dec 2022 - July 2023
Assist members with account information, provide
approved items and stores, assist with PCP changes Maximus - CSR Jan 2022 - April 2022
Assist callers with information on Plan, provide details for cases, and provide billing details
Alorica - Retention Specialist Dec 2019 - Mar 2020 Attempt to save customer from cancelling account,
provide Account information, and assist with
adding/updating features
EDUCATION
North Miami Senior High School
August 2006 - June 2010
High School Diploma
BASIC
INFORMATION
I am a dedicated Customer Service Representative motivated to contribute my many years of experience to company success and maintain customer satisfaction. I have the ability to establish rapport with clients, am driven, reliable, and willing to go that extra mile to make the client satisfied.
AUDREY COOPER
CUSTOMER SERVICE REPRESENTATIVE