Customer Service Certified Nurse
Resume:
Skills
Customer service skills
Ability to remain calm in emergency situations
Strong attention to detail
Physical strength
Strong communication skills
Kind and Empathetic
Education
When Seconds Count
Salem, MA
EMT-B
2013
NREMT Certified
Salem State College Community Enrichment Program
Salem, MA
Medical Office Certificate
2009
American Red Cross
Peabody, MA
Certified Nurse Assistant Course
2003
Massachusetts Certified Nurse Assistant
Marian Court
Swampscott, MA
Medical Office
2002
Dean’s List
Employment Background
NRT Transportation
September 2019-Present Date
7D Driver
Transporting special needs students to and from home to various schools and programs
J&P Transportation
7D Driver
January 2018-June 2019
Transporting students to and from school and various programs. Being reliable, and on time each and every day. Traveling very long distances and keeping calm under various situations while driving in traffic
Eastern Property Management
200 Walnut St. Suite D
Saugus, MA
01906
February 2016-January 2018
Maintaining and cleaning properties
Ordering supplies
Alerting property management of residents concerns and issues regarding property maintenence
Ecoclean New England Inc.
Derry, NH
March 2016-February 2018
Maintaining and cleaning Aspen Dental offices
All Care Resources
VNA/Hospice
210 Market St. Lynn, MA
Certified Nurse’s Aide/Certified Hospice Aide
May 2015-September2015
Cared for elderly and disabled clients, adhered to company protocols regarding documentation and reporting changes in patient’s condition
Provided end of life care, and emotional support to patient, and patient’s family members
Was willing to fill in any shift as the company had many emergency situations
Provided consistent, caring and empathetic care to all whom I was assigned
Assisted Registered Nurses in wound care, and Physical Therapists in various situations
Action Ambulance
Wilmington, MA
Emergency Medical Technician
May 2014-September 2014
Transported special needs students and mentally and or physically disabled individuals to various destinations via chair car
Visiting Angels
85 Constitution Ln.
Danvers, MA
January 2014-June 2014
Certified Nurse Assistant
Live in Certified Nurse Assistant
Providing round the clock care for patients with post op needs
Worked under the direction of Physical and Occupational therapists
Preceptor
Best Home Care
Middleton, MA
Certified Nurse Assistant
May 2013-November 2013
Assisting elders and disabled individuals with activities of daily living
Transfers
ROM exercises
Documentation
Adhering to company policy and protocols
Medication reminders
Provided safe environment
Monitoring patients for changes of intake and output
Monitoring vital signs
Alerting supervising RN for any changes in patients condition
Adhered to HIPAA
Practiced universal precautions
CE Donovan
Peabody, MA
Private Duty CNA
January 2010-August 2012
Cared for Mrs. Donovan’s elderly mother, who was afflicted with Alzheimer’s disease
Provided safe environment
Assisted with ADL’s
Stabilized aggressive and confused behavior
Accompanied patient to various appointments
All Care VNA
Lynn, MA
Home health/Hospice Aide
February 2005-November 2007
Assisted elderly and disabled patients with ADL’s
Patient transfers including the use of hoyer lifts
Responded to emergencies
Followed care plans under supervision of RN
Maintained safety
Documentation
Provided compassionate end of life care
Practiced universal precautions
Was often sent to area facilities to provide hospice care
Assisted RN’s with wound care
Blueberry Hill Rehabilitation and Transitional Care
75 Brimbal Ave.
Beverly, MA
Certified Nurse Assistant
June 2001-November 2001
Assisted RN’s and LPN’s with caring for patients on units
Documentation
Feeding incapacitated patients
Followed schedules implemented by nurses regarding patient care
Transfers
Transporting patients to dining area
Showering patients
Maintained patients cleanliness and comfort
Oriental Jade Restaurant
4 Bourbon St.
Peabody, MA
Waitress/Bartender
March 1991-April 2004
Prepared and served cocktails and food
Maintained and stocked bar area
Provided efficient and friendly customer service
Balanced cash register
Diffused situations
Worked alone as banquet waitress
Assured all customers were pleased
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