Customer Service Data Entry

Maria Anderson

Bay Point, CA 510-***-**** *********@*****.***

PROFILE

• Highly organized with proven ability to work independently and thrive within the professional office environment

• Committed to delivering excellent and professional customer service to both clients and colleagues

• Outstanding ability to complete several projects simultaneously

• Able to maintain composure and efficiency under tight deadlines SKILLS

• Microsoft Office Software: Word, PowerPoint, Excel, Outlook

• Legal Terminology

• Legal and Corporate Office Procedures

• Alameda, Contra Costa and Texas e-File systems

• Customer Service

• Front Desk Reception

• Data entry

• Alphabetical, Numerical and Color-Coding filing systems EXPERIENCE

Alameda County Bar Association, Oakland California 10/2014-1/2023 Referral Coordinator

• Coordinated referrals in a timely, fair, appropriate, and equitable manner

• Monitored and answered telephone lines while providing customer service to clients, accessing and assisting their needs

• Observed, received, and obtained information from all relevant sources.

• Managed multi-dimensional referrals panels including court, attorney, and public defender referral systems

• Organized and manage master referral data base

• Primary liaison between clients, courts, and attorneys

• Maintained rapport and professional relationships with attorneys and court personnel Maria Anderson

Bay Point, CA 510-***-**** *********@*****.***

Concerned Black Men of Oakland, Oakland California 03/2014-10/2014 Administrative Assistant

• Monitored monthly inventory, payment requests, vendor invoices and supply orders

• Oversee the mentor and mentee confidential applications for entry into the mentoring program

• Drafting and editing correspondence, data entry of mentor and mentee names and addresses

• Maintained the office’s policy and procedures while performing administrative duties

• Processed USPS, FedEx and UPS online shipment system for pick-ups and deliveries Onelegal, Oakland California 10/2013 – 02/2014

Data Entry Operator

• Compile all court pleadings documentation for e-filing into Texfile system

• Interact with Court Clerks to verify court procedures and policies

• Provided Customer Service between clients and Court Clerks regarding e-filing progress for resolutions

• Monitor email from Court Clerks on filed endorsed stamped confirmation status to clients

• Download and scanned filed endorsed coversheet confirmation to client for record keeping

Law Offices of Ellyn Moscowitz, P.C., Oakland, California 01/2009-12/2011 Litigation Secretary/Legal Assistant

• Served as assistant to senior attorney in a labor and employment law firm specializing in union representation

• Processed legal and official documents for court filings, actions, subpoenas and payment request

• Prepared and served civil process documents; checked background history; set up and maintained client files

• Coordinated flight, vehicle and hotel accommodations for monthly travel to Southern California

• Maintained senior attorney calendar and appointments in Outlook EDUCATION

Heald Business College, Hayward, California 2015

• Administrative Assistant Program Certificate

Martinez Adult Education, Business Training Center, Martinez, California 2013

• Administrative Assistant Program Certificate

Chabot College, Hayward, California 1998

• Certificate of completion—Microsoft Word

Heald Business College, Hayward, California 1992

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