Shannan Prater

Customer Service Rep.

Brooksville, FL 34601

ad1bq8@r.postjobfree.com

+1-352-***-****

• over 10 yrs. in customer service

• experience in front office management

• 6 yrs. telephone operator service

• able to work in a fast paced environment

• able to work both week day as well as weekend shifts

• able to work both night shift

• fast learner

• experience with handling customer service issues

• 7yrs. Experience in working for convenience stores.

• Knowledge of opening and closing procedures

• Knowledge of customer service experience such as interaction and problem solving. Authorized to work in the US for any employer

Work Experience

Front Office Manager

First class pest solutions - Brooksville, FL

February 1999 to March 2006

Front office management consisting of duties such as customer service, documenting accounts receivable, inventory cataloging and ordering, scheduling appointments and technician daily work duties as well as appointments, collecting of customer payments and billing . Night Shift Supervisor

Rose's subs - Brooksville, FL

April 1993 to February 1998

Customer service

Inventory logging

Supervised night shift associates and duties

Made sure inventory was stocked and ordered if needed Closed out registers

Scheduled shifts for employees

Bank deposits nightly

Made sure shift duties were complete before closing Customer Service Representative

Speedway LLC - Brooksville, FL

August 1993 to July 1997

Customer service cashier.

Opening and closing duties

Helped customers with gas lotto and other in-store purchases Made sure inventory was counted and stocked as needed Operation of fuel pumps

Made sure store was clean and devoid of any hazards to customers Education

College degree in Criminal justice

University of Phoenix-Colorado Campus - Remote

September 2007 to June 2009

High school in General studies

James Madison High School - Brooksville, FL

August 2006 to June 2007

Skills

• Food service

• Customer service

• Upselling

• Office Management

• Guest Services

• Front Desk

• Management

• Administrative Experience

• Data processing (10+ years)

• Accounts Payable

• Accounts Receivable

Certifications and Licenses

P636793755090

September 2023 to January 2032

Assessments

Scheduling — Proficient

June 2022

Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Looking for a company who is willing to allow me to prove that I am the right person to get the job done on time and without issues arising. I am willing to travel within the counties of Hernando, Hillsboro, Pasco and Citus

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