Deanna Mcgary

*** ******** **

Cedar Hill, TX ***04

Home phone: 469-***-****

ad1bq1@r.postjobfree.com

Customer Service Professional

Licensed Esthetician

Profile

A licensed beauty professional working my way through the beauty industry with the determination and motivation to always strive for the best, with the willing and strength to keep learning and become greater. I love helping people and making them feel beautiful in any way I can.

More than 9 years successful experience in sales, marketing and customer service

More than 4 years of Supervisory/ Team Coordinator Experience

Excellent working knowledge using Microsoft Excel, WordPerfect, and Microsoft Word

Ability to train, motivate, and supervise customer service employees

A team player, acknowledged as a “Total Quality Customer Service Professional

Objective

To obtain a position in a results-oriented company that seeks an ambitious and career conscious individual where an extensive range of skills and education will be utilized towards growth and advancement.

AT&T U-verse

06/2012-07/2016

Customer Support SME/Team Lead

To provide outstanding Customer Service to At&T U-verse customers.

Assist & troubleshoot customer’s internet, phone, & tv services

To up sell other products and services to existing u-verse customers

Assist customers with billing, accounting issues

Spherion., Cap Gemini LLC

07/09-6/1/2012

Call Center Supervisor

Orient and train new employees; Give employees the information, technology reference materials necessary to perform their jobs

Developing staff, mentoring, and providing career coaching; Motivating staff, individually and as a group; understanding and supporting diversity; and establishing an effective team.

Quickly and effectively solve customer challenges

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ICT Group Inc.

09/04-07/08

Team Coordinator/Supervisor

Oversee advisors that make outbound and inbound contacts to existing Virgin Mobile customers.

Floor lead and training assistant for new agent operators;

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Ogle School

07/2018 – 6/2019

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