Front Desk Customer Service

Diane Garrett

**************@***.*** 856-***-**** Elmer, NJ

WORK EXPERIENCE

ROWAN COLLEGE OF SOUTH JERSEY CALL CENTER REPRESENTATIVE Vineland, NJ Apr 2022 – Present

• Answer customer service calls to the College and direct the to the right department

• Staffing the Information Desk and answering visitors’ questions

• Entering data for all calls into the ticketing system SMC, MED-ADVANTAGE, LLC MEDICAL SECRETARY/RECEPTIONIST Woodstown Aug 2019 – Jun 2021

• Answered multipled phone lines at the front desk

• Forwarded requests to doctor, i.e.: prescription refills, labs, x-rays, letters of absence, etc.

• Faxing and scanning documents: orders, test results, etc.

• Scheduling appointments and producing referrals

IMG/FAMILY MEDICAL PRACTICE FRONT DESK RECEPTIONIST Pittsgrove, NJ Mar 2016 – Aug 2017

• Answered phones and entered data

• Faxed and scanned patient documents into charts

• Checking patients in and out of the office

• Collecting copays/balance due accounts

ARMDS/ADREIMA MEDICAID REPRESENTATIVE Bridgeton, NJ Jan 2005 – Aug 2013

• Answered multiple lines and entered data

• Billing, filing, copying, faxing

• Organized yearly community health fairs

• Assisting uninsured patients with healthcare accessibility

• Running and working reports to evaluate budgets

SKILLS

HEALTHCARE AND EDUCATION ADMINISTRATION Healthcare (10+ years), Educations (1+ years) RECEPTION/SCHEDULING

BILLING/DATA ENTRY

MANAGING PATIENT/STUDENT RECORDS HIPAA, FERPA

ANNUAL PROJECTS

NJFAMCARE HEALTH FAIR PRINTED BILINGUAL MATERIALS, PROMOTED FAIR IN LOCAL SCHOOLS, PLANNED FUN ACTIVITIES AND GAVE AWAY ITEMS, HIRED A MASCOT AND COORDINATED WITH ORGANIZATIONS To bring the community into the hospital into the hospital to screen them for Medicaid program eligibility EDUCATION

AMERICAN SCHOOL OF CHICAGO DIPLOMA GED Chicago, IL 1984 - 1988

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