Customer Service Tech Support
Resume:
*********@*****.***
Vavian M. Logan
Objective Seeking to establish a career with an organization offering advancement, and the ability to use my skills and experience.
Experience Communication Haven 08/12 - Present
Customer Service Tech Support Mesquite, TX
Verifying and providing assistance for customers regarding their accounts
Answering incoming calls and scheduling appointments
Resolving basic issues regarding programming
Chat site assistance when needed
Westlake SS First American 01/07 - 06/12
Researcher II Westlake, TX
Verify the status of titles for properties being sold to or by the company.
Ensure tax payments are disbursed to taxing authorities prior to the established deadlines.
Researched incorrect tax payments, incorrect tax identification numbers, and where misapplied payments have been posted.
Contact the taxing authorities by phone, website or fax as needed.
Receive tax payment and post to homeowner escrow; make tax payment to tax office on behalf of homeowner.
Verify if taxes are current or delinquent.
First American Title Insurance (FACS) 2006 - 2007
Customer Service Advocate Westlake, TX
Monitor the incoming call queue to ensure that calls are being answered in a timely manner, as set by management.
Provide courteous service and respond to questions, complaints, and requests in order to maintain customer satisfaction.
Monitor specified daily reports dealing with upcoming closings, funds still due from borrower on prior closings and making appropriate calls regarding such.
Checked with companies to assure that no liens on titles going to sale
Countrywide Home Loans 2004 - 2006
Analyst Dallas, TX
Researching, update and maintaining files (Mainframe, AS400)
Coordinate with internal and external customers to review and report all necessary changes.
Compile document, and research data then forward feedback.
Quality assurance, resolving and tracking problems.
Inbound and Outbound customer service, research, cancellations, refunds, and credits.
Education John Tyler High School Tyler, TX Graduated May 1998
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