Erika Rucker

Winston-Salem, NC

ad1bl6@r.postjobfree.com

+1-336-***-****

High performing, high-functioning customer service representative, where my customer relations experience can be fully utilized to improve customer satisfaction. Demonstrates strong experience in health care settings and reliability to establish rapport with patients and staff. Work Experience

PSR - Patient Service Representative

Atrium Health Wake Forest Baptist - Winston-Salem, NC February 2022 to Present

• Responsible for pre-registration, registration, verification activities and gathering and processing of patient demographic and financial information.

• Responsible for identifying source of payment and collecting payment and interfacing with insurers, members of the hospital and medical staff.

• Maintains current knowledge of Federal and State regulatory compliance guidelines and joint commission requirements.

• Promotes departmental objectives through cooperation and quality performance.

• Responsible for pre-registration, registration, verification activities and gathering and processing of patient demographic and financial information.

• Responsible for identifying source of payment and collecting payment and interfacing with insurers, members of the hospital and medical staff.

• Cross training required in multiple administrative support functions and registration points.

• Works in fast paced, stressful environment requiring staffing weekdays and weekends all hours. Patient Service Representative

FastMed Urgent Care - Winston-Salem, NC

February 2019 to December 2021

• Performed front desk functions for thriving and busy urgent care practice

• Checked patients in for appointments, retrieved files for physicians, and escorted patients to exam rooms.

• Accepted patient insurance for billing and monies for post-visit payments.

• Provided clerical services as needed for office operations.

• Answered busy telephone lines and ensured timely and effective information provision to callers with referrals to physicians or nurses for a callback as needed.

• Scheduled new follow-up and referral appointments with confirmation contact.

• Compiled, maintained, and updated patient records according to HIPAA regulations.

• Confirmed patient insurance billing information with insurance companies. Customer Service Representative

EMS Billing Service - Winston-Salem, NC

August 2017 to February 2019

• Protect the security of medical records to ensure confidentiality is maintained.

• Retrieve patient medical records for physician, technicians, and other medical personnel.

• Perform accurate and fully complaint daily closing processes.

• Facilitated payment of invoices due by sending bill reminders and contacting clients.

• Release information to persons agencies according to regulations.

• Improved operations by working with team members to deliver project requirements, develop solutions and meet deadlines.

• Answer phones daily to answer customer questions.

• Handling accounts receivable and accounts payable Education

B.A. in Business Administration

Livingstone College - Salisbury, NC

August 2017 to May 2021

Skills

• ICD-10

• Medical billing

• Medical scheduling

• Microsoft Office

• Medical terminology

• Medical office experience

• Insurance verification

• Computer skills

• Epic

• EMR systems

• Insurance verification

• HIPAA

• Customer service

• Multi-line phone systems

• Filing

• Microsoft Word

• Microsoft Excel

• Accounts payable

• Medical receptionist

• Medical Records

• Patient Care

Certifications and Licenses

Basic Life Support (BLS)

September 2022 to September 2024

Certified Nursing Assistant (CNA)

December 2022 to December 2024

Assessments

Scheduling — Proficient

October 2023

Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient

Medical terminology — Proficient

July 2023

Understanding and using medical terminology

Full results: Proficient

Customer focus & orientation — Proficient

November 2022

Responding to customer situations with sensitivity Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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