Technical Support Data Entry

MELANIE GONZAGA

S K I L L S

092*-***-****

Bacuag, Surigao del Norte

******************@*****.***

Enjoy creative problem solving and getting exposure on multiple projects, and I would excel in the collaborative environment on which your company prides itself

P R O F I L E

E X P E R I E N C E

OPERATIONS SUPPORT

CONCENTRIX / SYNNEX / OCTOBER 2015 – SEPTEMBER 2021 TECHNICAL SUPPORT

TELEPERFORMANCE / AT&T / JUNE 2010 – MARCH 2014

Took Supervisory calls showed flexibility to the extra tasks given by the management

Provided floor support and assistance to the production agents Delivered high quality, technical support to customers Provided exceptional technical support to the DSL customers Demonstrated confidence and willingness to resolve customer requests or inquiries.

Resolved open enquiries as efficiently as possible TECHNICAL SUPPORT

TELETECH / BIGPOND-TELSTRA / OCTOBER 2008 –

SEPTEMBER 2009

E D U C A T I O N

St. Paul University Surigao

Bachelor of Science in Business

Administration Major in Banking and

Finance

2004 - 2008

T E A M W O R K

M S W O R D, M S

E X C E L

C U S T O M E R

S E R V I C E MANAGED SYNNEX MOBILITY’S SEVERAL HUGE ACCOUNTS

MANAGED DAILY AND MONTH END REPORTS TO THE

TEAM AND PARTNERS

PROVIDED PROFESSIONAL AND COMPETENT SUPPORT TO

THE US PARTNERS

DATA ENTRY TO CRM

MANAGED ALL CUSTOMER COMMUNICATION WITH THE

APPROPRIATE LEVEL OF ETIQUETTE WHILE ACHIEVING

AGREED OPERATIONAL TARGETS.

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