Customer Service Representative
Resume:
Roinicia Harris
Houston, TX *7086
ad1bk6@r.postjobfree.com
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Skills
Surveillance monitoring
Incident reporting
Communication skills
Sales strategy development
Consultative selling
Relationship building
Customer service
Negotiation
Closing deals
Excellent communication skills
Customer service expertise
Technical troubleshooting
Sales and upselling
Excellent communication skills
Strong problem-solving abilities
Ability to handle high-volume calls
Customer complaint resolution
Cross-functional collaboration
Personal care assistance
Medication administration
Daily living support
Meal planning and preparation
Housekeeping and organization
Transportation assistance
Record keeping
Communication skills
Interpersonal skills
To obtain a position where I can utilize my skills and experience to contribute to the success of the company.
Randstad USA / Customer Service Representative
Oct 2021 - Aug 2023, Houston
Handled an average of 100 inbound calls per day, consistently meeting or exceeding performance metrics.
Resolved customer complaints and provided technical support for software products.
Upsold additional products and services, resulting in a 20% increase in sales revenue.
Maintained accurate records of customer interactions in the CRM system.
HealthyLife / Healthcare Aide
Feb 2021- Dec 2022, Houston
Provide direct care and support to elderly clients in their homes, assisting with personal hygiene, grooming, and dressing.
Administer medications according to prescribed schedules and document any changes or concerns.
Assist with meal planning, preparation, and feeding, ensuring dietary requirements are met.
Perform light housekeeping tasks, including laundry, cleaning, and organizing.
Accompany clients to medical appointments and assist with transportation needs.
Maintain accurate records of client care, progress, and any incidents or observations.
AMG Marketing / Customer Service Representative
Dec 2020 - May 2021, Houston
Assisted customers with product selection and provided exceptional customer service
Achieved top sales performance in the department for three consecutive quarters
Collaborated with team members to develop effective sales strategies and improve overall department performance
Allied Universal Service / Security Officer
Sept 2019 - May 2020, HOUSTON
Conducted regular patrols and monitored surveillance systems to prevent theft and vandalism.
Checked identification and controlled access to the premises.
Responded to emergency situations and provided first aid when necessary.
Maintained accurate records of all security-related activities.
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Education
C E King High School/Highschool Diploma
Aug 2016 - May 2017, HOUSTON
Eisenhower High School
Aug 2013 -June 2016, HOUSTON
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