Customer Service Administrative Support

JOHN T. REED

■ La Habra Heights, CA ***** ■ 626-***-**** C ■ *********@**********.***

Results-oriented professional with diverse background in customer service, administrative support, and project coordination and management. Skilled interpersonal communication includes effective written and verbal communication (limited Spanish proficiency), coaching and team development, and interface with diverse customers. Key strengths include a flexible working style, thriving in both team environments and independent project work, building strong client relationships and service recovery, efficient task execution and time management, and consistent quality and attention to detail. Seeking to provide high quality, consistent, and engaging customer service and support in a dynamic workplace.

EXPERIENCE

Land Survey AutoCAD Drafter May 2022-February 2023

Joseph C. Truxaw & Associates, Inc. Orange, CA

Utilized AutoCAD Civil 3D Software to produce ALTA/ACSM Land Title Surveys, Topographic Surveys and Record of Survey mapping for private and public entities.

Collaborated with Survey Department Manager and Field Survey Crews to confirm accuracy of final mapping products.

Produced project mapping from field survey data points, photographs and notes.

Geotechnical Illustrator/AutoCAD Drafter September 2020-December 2021

Irvine Geotechnical, Inc. Pasadena, CA

Produced project mapping and graphics for use and integration into geotechnical reports, leveraged by engineering geologists, project geologists, geotechnical engineers and field-testing technicians.

Communicated with architects, surveyors, engineers, and consultants to furnish and obtain data specifications needed to execute proposed project plans and deliver precise measurements.

Identified and obtained appropriate survey plans required for development of exhibits as part of reports submitted for approval to designated government agencies.

Collaborated with Field Scheduling Supervisor, identifying inspection and testing types and requirements, to schedule field testing and site observations.

Geotechnical Illustrator/CAD Manager 2009-2020

Byer Geotechnical, Inc. Glendale, CA

Increased scope of geotechnical exhibits produced by the company, transitioning team from manual mapping production to use of digital software and tools including AutoCAD for all appropriate mapping.

Established graphic standards for use by CAD operators to ensure compliance with governmental agency requirements.

Managed quality control of internal mapping deliverables, and delegated project assignments to intermediate level CAD operators.

Enhanced quality control by standardizing company training methodology, including mapping production by all CAD operators.

Produced project mapping and graphics for use and integration into geotechnical reports, leveraged by engineering geologists, project geologists, geotechnical engineers and field-testing personnel.

Geotechnical Illustrator/CAD Operator 2001-2009

The J. Byer Group, Inc. Glendale, CA

Implemented transition of company's graphic exhibit production from manual drafting to digitally prepared AutoCAD exhibits.

Employed manual drafting and lettering competencies to maintain ongoing production of project mapping while transitioning to digital formatting.

Prepared and distributed required graphics (blueprints, digital and electronic media, etc.) in format required by end users (designated government agency, project client, or consultant).

Printed required graphics as needed for submittals to governmental agencies.

Land Survey CAD Drafter 1998-2001

Land Design Consultants, Inc. Pasadena, CA

Utilized AutoCAD Land Desktop software to prepare title surveys, architectural surveys, legal plats, and plotted utilities.

SOFTWARE

MS Office Suite

Bluebeam Revu

AutoCAD Land Desktop

AutoCAD Civil 3D 2021

TECHNICAL SKILLS

Operate Photocopier/Scanner/Large Format Printer/Personal Computer (PC)

Digital cataloguing, File Management and translation of manually drafted mapping files.

Digital Photography / Photographic Composition

Project mapping and exhibit preparation background for projects ranging in size from one-quarter acre lots through 235 acres including Creating contours and topographic surfaces using point data from collected field data.

Plot utility locations based on Street Improvement Plans, Public Utility Plans, and Right-of-Way Maps

Manual drafting production for corrections and non-CAD updates

EDUCATION

Bachelor of Science, Architecture

University of Southern California (USC) Los Angeles, CA

REFERENCES

1.Craig DiBias, PE, President, Joseph C. Truxaw & Associates, Inc., 714-***-****

2.Christina L. Clark, PG, CEG, President, Clark Engineering Geology, Inc. 323-***-****

3.Jesus H. Guzman, PLS, Project Surveyor, Fullerton, CA 714-***-****

4.Jon A. Irvine, PE, President, Irvine Geotechnical, Inc. 626-***-****

Contact this candidate