SUMMARY

Effective project manager with a successful track record of organizing work and bringing people together to create desired outcomes. Skilled in servant leadership, training, implementing project management systems and processes, technical & operational improvements, Agile methodology, and account management, thriving in a collaborative environment.

EXPERIENCE

Senior Project Manager - NexTrust, Inc. 2021-2022

Collaborated with the executive and leadership teams to strategically prioritize the portfolio and manage projects by creating a prioritization tool and standardizing project management processes and documentation.

Streamlined project tracking and documentation with implementation of SAAS project management tool for seven departments including dashboards, roadmaps, prioritization tool and tracking for 100+ projects. Worked closely with the Director of Product to optimize the software development lifecycle.

Exercised servant leadership to help departments organize work and optimize efficiency.

Led IT Project to auto-export, and store thousands of existing integrations whether mapping or API’s for all customers. Developed a data flow process and managed the information through a screen in the CRM system to optimize for sales, marketing and support. The company previously had no catalog of their integrations.

Organized and streamlined Microsoft groups and Sharepoint folders to maximize efficiency company-wide collaboration opportunities.

Ops & Technical Project Manager II - ARUP Laboratories 2019-2021

Achieved operational improvements with project teams by planning, scoping and managing operational and technical projects for the division, including lab relocations & reorganizations, IT implementations, upgrades, and workflow improvements.

Helped the division to adopt project management principles & processes by leveraging Smartsheet as a project management tool for 11 departments. Ran project meetings including weekly/monthly project updates, and other project management meetings as needed.

Successfully completed reorganization of Anti-Coagulation Lab by streamlining workflows and processes, creating the ability to add five new employees and increase lab output by 20%.

Phased in the addition of seven new 10 color hematologic flow cytometers. This enabled triple the production and added the potential of hundreds more billable tests for the diagnosis of bone marrow disease. Coordinated work to ensure testing and logistics of replacing machines and reagents were appropriately completed.

Led project teams in gathering requirements & metrics, creating specifications, process mapping, and moving through project phases. Removed barriers to help project teams complete projects.

Completed multiple IT projects involving Cerner LIS systems, collaborating with technical teams to build and modify lab tests and API interfaces with internal and external systems.

Solutions Analyst - Intermountain Healthcare 2011-2018

Provided business analysis, project management, training, and technical support for the Physicians Division. Collaborated with enterprise Cerner EMR implementation.

Performed configuration/change management by working in scrums, sprints, huddles, retrospectives etc.

Managed integration project to identify and convert 1+ million Patient Master records into a new system. Executed QA testing for new configurations and changes.

Reduced system-wide eligibility processing errors by 80% from thousands to hundreds per day.

Generated ad hoc SQL reports for administrators, clinics and providers. Created reports in Tableau for quality assurance.

Successfully trained new employees to perform best practices and essential job functions by providing classroom training on scheduling, patient registration and billing. Assisted in modifying and updating training structure and content.

Insurance Producer - Burns Benefits 2009-2011

Full service life and health insurance broker for small businesses and individuals.

Prospected new business and developed relationships with clients in order to perpetuate renewals.

Executed consultative sales approach to help clients optimize their product selections.

Managed renewal process and paperwork for all clients. Worked with insurance carriers to provide information regarding plans to customers.

Provided excellent customer service to manage issues and concerns and strengthen relationships.

SKILLS

Servant Leadership

Teamwork & Collaboration

Implementations

Customer Satisfaction

Agile Methodology

Microsoft Office Suite

Project Management

Verbal & Written Communication

Collaboration Tools

EDUCATION

Bachelor’s, Finance - University of Utah, David Eccles School of Business

CERTIFICATIONS

Project Management Professional [PMP], PMI - December 2020

Agile Certified Practitioner (ACP), PMI - July 2023

Certified STABLE Scrum Master (CSSM), Red Rock Research - June 2023

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