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Medical Assistant Customer Service

Location:
Irving, TX
Posted:
November 20, 2023

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Resume:

LADAWN “PAYGE” NIXON

Irving, TX *****

214-***-****

ad1bgp@r.postjobfree.com

Experience in OB GYN and Infertility medical clinics for over 20 years being a Certified Medical Assistant. I have healthcare knowledge, insurance verification, billing, data entry, customer service skills, and getting the job done accurately and with a smile. I am looking to work remotely only. I am highly organized, focused and will stay dedicated to meeting company objectives while working remotely. I also understand the impact I can have on the environment and wish to reduce it by working from home.

My CMA certification is current/active.

PROFESSIONAL EXPERIENCE

Front Office Coordinator Certified Medical Assistant

Dr. S. Arya Infertility Specialist April 2023-Oct 2023

Font Office Tasks

Greet and Check in Patients

Answer all incoming calls

Schedule new patient and returning patient appointments

Triage nurse calls and send information to nurses via email

Insurance verifications, calculate costs for collection at patient visit

Billing, collect monies/copays and close out at end of day

Keep doctor on tasks throughout day seeing patients

Organize any meetings, surgeries, lunches on schedule

Uploading charts, fax out medical records, check faxes and send to appropriate person

Follow up with any tasks that doctor may need before end of day

Email schedule out to all staff every Friday

Call every patient to remind them of upcoming appointments

EMR EClinicals

Front and Back Office Certified Medical Assistant

Tuscan OB GYN Oct 2002 - Apr 2022

Front Office Tasks

Welcome Patients

Answer Phones

Build Patient chart/ update patient chart

Prior Authorizations

Prescription refills

Offer Customer Service to each patient

Maintain order in a fast-paced environment

Order, receive, and stock all the medical supplies.

Keep Reception Area clean and welcoming

Check patients in and out of visit,

Scheduling appointments/procedures

Some insurance coding

Back Office Tasks

Assisting doctor, PA, and NP with various procedures such as LEEP, Colposcopy, IUD insertion and removal, Hysteroscopy, Essure, I&D procedure, and many others.

Entering the following Patient info into EMR:

Reason for visit, medications, allergies, surgeries, and reason for visit.

Get patient ready for the provider to enter room for examination.

Order all labs, tests, and if needed enter new prescriptions for the provider to sign. Immunizations given, autoclave instruments,

Log any samples of medications given throughout the day to patients into Epic EMR.

Some phone prior authorizations for prescriptions, and insurance coding.

Stock all patient rooms with supplies, linen and sanitize daily for the next day.

EMR EPIC

EDUCATION

High Tech Institute Vocational School Diploma Graduate

Nimitz High School Diploma Graduate

American Heart Association Basic Life Support Certification

National Association for Health Professionals Certified MA (NRCMA)

OSHA and HIPAA Compliance Training Received



Contact this candidate