Project Management Customer Service

Demetria Taylor-Melton

*** *** ******** ****, *********, NC 28214 • 704-***-**** • ***********@*****.***

Professional Summary

Certified Payroll Professional: Management professional with 20 year extensive history of improving the efficiency of high volume

payroll divisions. Comprehensive knowledge of payroll functions, payroll taxation, payroll audits, time and attendance interfaces, implementation, project management and business analysis. Successful history in developing and administering payroll policies and

procedures while ensuring internal and external compliance. Effective contract negotiation coupled with extensive vendor

management.

Skills

Payroll Implementations Customer Service Project Management

Financial Reconciliation Cloud-based payroll

Payroll Management Business and Functional Requirement Documents

Work History

Global Payroll Manager 3/2018 to Present

Albemarle Corporation/Charlotte NC

Developed global strategy and executed implementations in over 25 countries. Design global payroll service footprint while maintaining synergy with the HR Service center to provide A+ services to over 5000+ employees both union and non-union.

Responsible for providing global inputs for countries in Asia-Pacific, Europe, Middle East and Africa along with North and South America.

Key Member of HR Transformation team where current pay practices were augmented and synergized to align with company objectives.

Responsible for directing the global payroll team that consist of the Payroll Manager, Analyst and Specialists.

Collaborated with cross function teams to ensure strategies were developed and executed to their full potentials.

Senior Program Manager- Global HRIS and Payroll Strategy 04/2014 to 01/ 2018

Toshiba/IBM – Durham, NC

Designed, and implemented the payroll transition plan from IBM to Toshiba

Responsible for developing global footprint for 46 countries

Ensure internal processes were compliant with host country labor laws, internal union or corporate guidelines, global data privacy and safe harbor rules.

Support business development functions including but not limited to global payroll administration, analysis, training, budgeting, reporting and metrics

Payroll Delivery Consultant II 04/2010 to 04/2014

AonHewitt – Charlotte, NC

Responsible for ongoing design and delivery of payroll implementations through standardize processes.

Authored and managed configuration and implementation guides for large financial, manufacturing and utility companies with 125k employees

.

Developed and executed test plans.

Designed and updated cutover task matrix.

Heavy client and vendor management.

Project Manager for small change request projects. Managed two payroll analysts

Education

Master of Business Administration: Project Management 08/2012

Strayer University -

Bachelor of Arts: Business Administration 05/2006

Montreat College -

Certified Payroll Professional (CPP):

American Payroll Association

Technical/System Skills

SAP R/3 v (4.6c and ECC 6.0), PeopleSoft v8.9-9.1, Ultimate Software, ADP- Global View, ADP StreamOnline,ADP Vantage, ADP Workforce Now, Cyborg, 6.0, Kronos, HPQC v9.2, Master Tax, Oracle Financials, ServiceNow, Siebel (CRM tool), SharePoint, Quick base, Workbrain and Workday ·Time and Attendance

Microsoft (Visio, Excel, Access, Word, PowerPoint, Project, Teams)

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