NADER ESTAFAN

**** ********** ***,

Orangevale, CA 95662

209-***-****

ad1bfo@r.postjobfree.com

OBJECTIVE: To obtain an Engineering position in a dynamic environment. EXPERIENCE

Unchained Labs inc,

Product Support Engineer Sep 2022 – Present

• Serve as a senior technical resource and escalation point for moderate/complex problem investigation, and resolution between field stakeholders, Engineering, and Product Management teams.

• Carry out investigations, including in-depth analysis and creation of detailed action plans for all escalated issues, to improve overall performance and drive issues to resolution.

• Review appropriate monitoring/analysis tools, and determine theories based on these tools to assist in problem investigation.

• Create and replicate in-service use cases on in-house racks to replicate in-service failures. Based on those results, determine workarounds that may be used until a permanent fix is established.

• Proactively review global install base performance as well as individual customer configurations and issues to identify trends, and product performance opportunities.

• Deliver Technical Training: Develop, test, validate, and implement technical training for products. Perform training domestically as well as internationally.

• Monitor performance, evaluate service part requirements and forecast for new parts, manage upgrades, notify field via bulletins and manual updates, improve documentation, and publish as required.

• New product development and commercialization: Working with, engineering, manufacturing, marketing, quality, and field service to develop and deliver new products to the market.

• Help the field with installation, PM, and repair cases.

• Working with class I and II laser instruments.

Bio-Rad Inc,

Global Product Support Engineer Apr 2018 - Sep 2022

• Deliver Technical Training: Develop, test, validate, and implement technical training for products. Modify content as needed based on feedback. Perform training domestically as well as internationally.

• Product Support: Third level technical resource for support staff and manufacturing divisions.

• Address technical problems, and concerns that include problems/issues that can’t be solved on- site, or a visit that may require one to several days.

• Product Support: Monitor performance, evaluate service part requirements and forecast for new parts, manage upgrades, notify field via bulletins and manual updates, improve documentation, and publish as required.

• Product Support: Notify the field of system updates and manage commercialization and implementation of system updates. Forecast service parts and tools. Develop and deliver necessary training for system updates.

• New product development and commercialization: Working with, engineering, manufacturing, marketing, quality, and field service to develop and deliver new products to the market. Develop a service plan for commercialization, support the service needs of other project teams, development of training, develop service documentation, forecast and plan parts, support and monitor clinical trials, develop installation and maintenance processes, train the field, and monitor performance at commercialization, address deficiencies with service documentation. Develop recommended service parts and tools. Train staff required for product commercialization.

Bio-Rad Inc,

Filed Service Engineer Jan 2014 - Apr 2018

• Closely work with technical support representatives and relay any customer correspondence that could help resolve application-related problems.

• Assisting Global support engineers with findings related to product performance, quality, and safety.

• Provide telephone support to customers, field application specialists, Sales Reps, and FSEs.

• Provide customer and other FSEs training as necessary.

• Provide customer site service on LSG products (Chromatography, imaging, electrophoreses, Amplification QPCR, Cell biology, Multiplex Quantitative, and DDPCR instruments) including emergency service.

• Maximizes system uptime through proactive preventive maintenance.

• Act as a customer advocate to ensure satisfaction and repeat business.

• Maintains company assets.

• Maintain service documentation consistent with FDA regulations.

• Maintain accurate expense reporting and timekeeping.

• Maintain Plateau training database and regular product update training Bio-Rad Inc,

Service Engineer Jan 2010 - Jan 2014

• Support LSG products such as Chromatography, imaging, electrophoreses, Amplification QPCR, Cell biology, Multiplex Quantitative, and DDPCR instruments.

• Work with and Support Technical Support and other departments.

• Assisting Global support engineers with findings related to product performance, quality, and safety.

• Provide telephone support to customers, field application specialists, Sales Reps, and FSEs professionally and courteously.

• Perform day-to-day activities such as troubleshooting, testing, repairing, and applying preventive maintenance on new and existing instruments. SOFTWARE/HARDWARE

Windows 98, 2000, NT, XP, Vista, 7,10, and 11.

Microsoft Office95, 2000, XP, Vista.

Adobe Photoshop, Primer, FrameMaker, and Dream Wavier Salesforce, NetSuite, and Arena for document control. Computer Hardware Assembly and Software Installation. SLT and Trouble Shooting

ELECTRONIC INSTRUMENTS

Working knowledge of Keithley source meter and multimeters, HP, BK Precision test equipment: Dual Trace 500 Mhz, oscilloscopes, audio frequency function generators, multi-VDC output power supplies, Laser power meter, and Isolation transformers

EDUCATION

Bachelor of Science in Biomedical Engineering, Devry University, Fremont, California 01/2005 REFERENCES Available Upon Request

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