Administrative Assistant Criminal Justice

Lateasha Bennett, BS

**** *. ***** ***

Gilbert, AZ 85234

C: 480-***-****

*********@***.***

EDUCATION

July 2012 Bachelor of Science

Kaplan University Davenport, IA

Specialization: Criminal Justice-Forensic Psychology May 2009 Associate of Arts

University of Phoenix Phoenix, AZ

Specialization: Criminal Justice-Psychology- Business WORK EXPERIENCE

Mar. 2022- Konica Minolta Business Solutions (WFH) Phoenix, AZ Present GSD Support Associate

Provide an exceptional service experience when handling incoming customer requests.

Determine the reason for the request and, if necessary, route to applicable functions.

For service issues, perform basic triage to determine the best course for resolution and/or escalate to level 2.

Log service incidents accurately and assist customers with other requests as needed.

Identifies urgent situations that require additional actions to satisfy the customers’ needs including supply sourcing/expediting and incident escalation.

Handle inbound requests including support incidents, service requests, meter readings and orders using internal multi-media.

Follow through on customer commitments, research as needed using available resources including Konica Minolta Dashboard, Citrix (SAP) software, Internet, Konica Minolta Intranet, Google mail, and Microsoft Office Teams. Sept. 2021- Insight Global / Arizona Department of Health Services Gilbert, AZ

Feb. 2022 COVID 19 Case Investigator

Worked in collaboration with leadership to coordinate outreach to patients who had been tested and diagnosed as positive for Covid-19.

Called contacts identified through interview of newly diagnosed index patients to provide information for isolation/ containment and debriefed on contact history in efforts to interrupt ongoing transmission and reduce the spread of COVID-19.

Communicated with contacts in a professional and empathetic manner maintaining emotional and cultural awareness.

Collected and recorded information on symptoms and needs into ADHS systems with completeness and accuracy.

Followed scripts to inform contacts about isolation and quarantine procedures, and what to do if symptoms are present or develop.

Extracurricular tasks Morale & Culture: Office Hour Winner & Shared Values Winner. Utilized Revations Software. Apr. 2021- United Native Health Mesa,

AZ

June 2021 Behavioral Health Technician

Co-facilitate educational, recreational, therapeutic activities and groups.

Observe and document behaviors/progress into the TheraNest system for individual/group notes.

Manage an assigned caseload. Transport clients to groups and appointments. Nov. 2020- STG International/ICE Health Service Corps (US Immigration) Eloy Detention Center Eloy, AZ

Feb. 2021 Behavioral Health Technician

Provide direct services to assigned population; health data collection & observations of behaviors & wellness checks.

Maintain a basic knowledge of behavioral health interventions including psychotropic medications & awareness of side effects.

Document clinical observations of a patient’s behavior including mood, affect, mental sharpness, sleeping patterns, eating habits & overall functioning & any changes observed.

Conduct crisis management in emergency situations through sound judgement & team collaboration according to standardized facility procedures & IHSC policy.

Maintain proficiency & accurately utilize the IHSC electronic medical record (ECW software); Other duties as assigned. May 2020- Alliance Behavioral Care Gilbert, AZ

Aug. 2020 Treatment Facility Manager

Participate in the intake/admission and discharge processes for all assigned clients.

Responsible for conducting & overseeing community meetings & daily facilitation of non-clinical groups.

Responsible for maintaining, coordinating, & ordering all assigned clients’ medications.

Assist with the implementation of assigned clients’ treatment goals & objectives.

Responsible for the overall safety of the residents, the staff, & the facility. QUALIFICATIONS

Successfully completed various program trainings including cultural sensitivity and Empathy Training

Excellent in Microsoft Products: Word, Excel, PowerPoint, Outlook, Teams, Internet, and Intranets

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