Michael Renfroe

Customer service professional with multi-outlet experience looking for a great opportunity in applying at your establishment; proven success leading startup, turnaround and high-growth operations; and strengths in building cohesive, top-performing and customer-centric teams. Profit driven food& beverage professional with a history of achieving highly efficient budget goals, and sales building customer engagement.+1 407 669 ad1bde@r.postjobfree.com Walton Beach, FL 32547

Work experience

Delivery Driver

Delivery Driver

Integrity Laundry Services - Fort Walton Beach, FLJune 2023 to Present

I'm a delivery driver for Integrity Laundry. I deliver to several location in the Sandestin area. We're able to load 18 laundry carts varying in weight from 550 to 850 lbs. Then on the return trip I load a full truck of 18 dirty linen carts. I provide excellent customer service to our vendors and currently deliver 7 days a week.

Server

Server

Olive Garden - Fort Walton Beach, FLFebruary 2023 to May 2023

I was a server for Darden restaurants at my local Olive Garden. I provided excellent Italian Hospitality and worked with full availability. I'm always interested in other part time employment and love the beach life.

Laundry Worker

Laundry Worker

Vacasa/People Ready - Ft Walton Bch, FLJune 2020 to July 2021

I operated all major laundry machinery, including main tunnel washers and high capacity dryers. As an attendant I was also part of the production team to resupply our resorts with high quality linens.

Seasonal Employee

Seasonal Employee

UPS - Pensacola, FLNovember 2019 to January 2020

I was a seasonal driver helper in the Cantonment area. I interacted with customers and delivered all packages on the route. This season was the busiest in UPS history and our route had the most deliveries in the Pensacola area.

Uber Driver

Uber Driver

Uber - Orlando, FLSeptember 2017 to September 2018

I drove passengers to their destinations in the Orlando and surrounding areas. Customer service was my number one goal. My reviews were excellent with a 4.99/5.0 rating.

Assistant General Manager

Assistant General Manager

Red Robin - Orlando, FLApril 2014 to July 2017

I was the AGM in the Pensacola Cordova Mall location and later transferred for a new store opening in the Orlando/Disney area. My responsibility's we're to assist my GM with all departments. My main department was front of house where I lead 40 servers. I was responsible for all training and guest surveys were also a main focus. I provided driven results and consistently exceeded budget goals for labor, food cost, beverage cost, supply cost, and restaurant profits.

General Manager

General Manager

Miller's Ale House - Pensacola, FLJune 2011 to February 2014

I began as Assistant General Manager and was promoted to GM in the Pensacola location. As GM I was responsible for all operations of the restaurant. We averaged 100K weekly in sales, and I lead a team of 5 managers and 75 hourly employees. Community involvement with charity Golf tournament's and elementary school fundraiser's were a monthly focus of my restaurant. Providing a great sports atmosphere with amazing food quality allowed me to continually achieve great customer service and repeat loyal guests.

Manager

Manager

Chili's - Pensacola, FLFebruary 2008 to March 2011

At Chili's I began as a server/bartender where I was later promoted to bar manager and beverage champion. I consistently met and exceeded budget goals for liquor/beer/wine/beverage costs. As beverage champion I assisted other Chili's in the area and also traveled to other restaurants as a float manager.

Server

Server

Logan's Roadhouse - Pensacola, FLJuly 2007 to January 2008

At Logan's I provided excellent customer service to all my guests. I consistently met upselling goals to allow me larger sections. Efficiency was my main goal by making sure all guests needs we're met. My section was not my only concern. I fostered a team work ethic and helped all those around me.

Server

Server

T.G.I Fridays - Pensacola, FLOctober 2005 to June 2007

At Friday's being an energetic server with grand beverage and menu knowledge was the key to my success there. I quickly moved to closing sections by meeting sales goals and a multitude of loyalty sign ups. Fast, friendly, and fun service allowed me to connect with my guests and allowed them a great Friday's experience.

Education

High school or equivalent in Honors

High school or equivalent in Honors

Crestview High School - Crestview, FL1991 to 1995

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