Customer Service Business Development
Resume:
Amy Windley
Winston, Ga. *****
***********@*****.***
Skills
Detail-oriented in handling all customer issues to complete satisfaction. Excellent account servicing, payment processing and appointment scheduling abilities. Diligent about coordinating accurate paperwork to avoid errors and delays. Experience
January 2023- November 2023
Hendrick Automotive- Sandy Springs Ga
Customer Service Advisor
● Meet and Greet Customers in a timely manner
● Advise Customers on their Service Needs and Upsold Products
● Answered customer requests with friendly, knowledgeable service and support.
● Answer Phones and set Appointments for customers
● Process Payments and process Warranty Claims
February 2020- December 2022
Landmark Dodge Chrysler Jeep RAM Fiat - Chamblee, GA Customer Service Advisor
● Consulted with customers regarding services and addressing vehicle concerns
● Cultivated impactful relationships with customers and drove business development by delivering product knowledge
● Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations
● Assessed customer needs and upsold products and services to maximize sales
● Delivered fast, friendly and knowledgeable service for routine questions and service complaints
2
March 2013- December 2019
Autonation Honda- Lithia Springs, Ga
Customer Service Advisor
● Trained new employees hires on procedures and policies in order to maximize team performance
● Consulted with customers regarding services and addressing vehicle concerns.
● Cultivated impactful relationships with customers and drove business development by delivering product knowledge
● Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations
Education
GED
West Georgia Technical College - Douglasville, GA
August 2011
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