Samson Njembe Mokande

+237********* ad1bcn@r.postjobfree.com

Molyko Buea, Cameroon

SUMMARY OF QUALIFICATIONS

Highly skilled and motivated IT Technician with 10 years of experience in providing exceptional technical support and solutions. Adept at diagnosing and resolving hardware and software issues, proficient in network administration, and committed to delivering superior customer service. Seeking to leverage my expertise to contribute to the success of a dynamic organization in Canada.

AREAS OF EXPERTISE

• Hardware Troubleshooting and Repair

• Software Installation and Configuration

• Operating Systems: Windows, Linux

• Active Directory Management

• Microsoft Office Suite

• System Upgrades

• Technical Support (Phone, Email, In-Person)

• IT Policies and Best Practices

• User Account Management

• Computer Hardware and Software Upgrades

• IT Documentation and Reporting

• Troubleshooting Printer and Peripheral Issues

• Cloud Computing Services

• Network Cabling and Infrastructure

• IT Equipment Procurement and Setup

EDUCATION & PROFESSIONAL TRAINING

University of Washington, Washington, USA

Project Management Diploma in Global Health (2020) IVTC Buea, Buea, Cameroon

Computer Maintenance and Repairs National Diploma (2012) University of Buea, Buea, Cameroon

B.Sc. in Environmental Science (2011)

Bilingual Grammar School Molyko Buea, Buea, Cameroon Advanced Level, Secondary School Diploma (2007)

PROFESSIONAL EXPERIENCE

Baptist High School, Yaoundé, Cameroon

IT technician and Trainer (2013 – 2023)

• Diagnosed and resolved hardware and software issues for a diverse user base, ensuring minimal downtime and optimal system performance.

• Provided technical support for operating systems, applications, and network connectivity, resolving user inquiries via phone, email, and in person.

• Conducted hardware and software installations, updates, and patches, ensuring systems are up-to-date and secure.

• Assisted in network administration tasks, including configuring routers, switches, and firewalls, and monitoring network performance.

• Collaborated with cross-functional teams to implement IT projects, including system upgrades and migrations. Baptist High School, Yaoundé, Cameroon

Computer Educator (2013 – 2023)

• Planned and executed dynamic IT lessons, incorporating innovative teaching methods to engage students and promote active learning.

• Instructed students in various IT topics, including computer programming, networking, hardware, software applications, and digital literacy.

• Assessed student progress through quizzes, exams, and projects, providing timely feedback and implementing interventions as needed.

• Led extracurricular technology clubs and competitions, nurturing students' interest in IT and fostering a passion for the subject.

• Collaborated with colleagues to develop and enhance the school's IT curriculum, aligning with educational standards and industry trends.

CONEGS, Yaoundé, Cameroon

Admin Assistant (2012 – 2013)

• Managed executive calendar, scheduling appointments and coordinating meetings, resulting in efficient time management.

• Handled incoming calls, emails, and inquiries, providing prompt and courteous responses to clients and stakeholders.

• Prepared and proofread documents, reports, and presentations, ensuring accuracy and adherence to company standards.

• Assisted in organizing and coordinating office events and travel arrangements, ensuring smooth logistics and positive experiences for attendees.

• Maintained and organized office supplies, inventory, and filing systems, streamlining accessibility and workflow. EXTRA-CURRICULAR ACTIVITIES

• Music Teacher and Singer

• Soccer

PUBLICATIONS

• A publication on the use of n-computing at the University Institute of the Diocese of Buea (Catholic University).

• A Dissertation on the Effects of Anthropogenic Activities on ‘ifunga’, a stream in Bokoko village Buea (2011) REFERENCES

Rev. Dr. Liombe Timothy.

President Doulous Aid and Relief Cameroon.

Contact: +237*********

Mr. Funwie Nkwenti

Principal Saint Joseph Anglosaxon High School Ezazou Yaounde Contact: +237*********

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