Goran Janeski

*** ***** ** *** **. Garfield, NJ *7026

Phone: 201-***-****, email: ad1bc1@r.postjobfree.com

Education

St. Clement of Ohrid University - Business School

Bachelors in business economics May 2007

Work Experience

Princess Cruises May 2019 – March 2023

Restaurant Manager

Successfully managed day to day restaurant operations while managing staff, customer satisfaction and logistics.

Responsible for onboarding, coaching, training, and career progression development of junior staff.

Utilized the Medallion Class Technology and ensured accuracy of financial reporting

Promoted an inclusive environment by influencing the adoption of operational initiatives and white glove service experience

Responsible for menu content, culinary and beverage updates, occupancy levels and reservation management

Managed client complaints, escalations, and urgent client needs.

Promoted and followed Eco-centric mindset with the focus of minimizing waste, neglect and mishandling of supplies and equipment.

Ensured Public Health and company health standards and expectations are at highest level.

Princess Cruises

Assistant Restaurant Manager – Food and Beverage

Managed an accurate and timely inventory and allocation of food and beverage supplies. May 2018 – May 2019

Assisted the Restaurant Manager with staff schedule, training, and customer escalations.

Ensured consistency of food quality and timely beverage guest orders.

Assisted with day-to-day accurate financial reporting.

Provided coaching to junior and senior servers regarding public health standards and waste management.

Princess Cruises May 2007 – May 2018

Team Lead – Beverage, Food and Staff

Evaluated and addressed food and beverage customer satisfaction surveys.

Coached junior and senior staff on customer service and handling of food and beverage.

Set and enforced performance and service standards to keep consistent and high customer satisfaction

Ensured sanitary and waste management are followed by the staff and provided periodical coaching on policies and procedures.

Ensured Princess Standard plate and utensil table placement and arrangements were followed.

Technical Skills/Languages:

Proficient in Microsoft Word, Excel, PowerPoint.

Fluent in English, Macedonian, Serbo-Croatian, Bulgarian, and Ukrainian.

Personal Interests

Mental and Emotional Wellness.

Advocate of Environmental Responsibility and Awareness

Volunteer:

Participates in charity events organized by the Macedonian Orthodox church in Cedar Grove, NJ.

Provides career advice and personal development to high school and college students.

Contact this candidate