Customer Service Physical Therapy
Resume:
Jessica Donaldson
Hemet, CA *****
***********@*****.***
.
An experienced and skilled Medical/AdministraIve Assistant with the sound knowledge of medical duIes, excellent communicaIon skills, and great care customer service. Personifies the highest degrees of integrity, adaptability, ownership, and professionalism. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Physical therapy/nurse visit coordinatoor/billing clerk Tri Valley Urology - Murrieta, CA
January 2022 to Present
Check in and out paIents, collect copays and deducIbles, verify insurance, submit referral authorizaIons,register new paIents informaIon into system, answer any incoming calls, schedule paIents, order supplies for office,assist physical therapy doctors in back office, prepare outstanding paIent accounts for collecIons, verify all surgeries were billed. Health Informa;on Management Clerk
Truecare - San Marcos, CA
July 2013 to January 2022
Process all subpoenas, lawyers, and disability or paIent requests for records. Index and commit reports into EPIC system, answer outside calls, generate billing, request records. Medical Records Clerk
Professional Management Resources - Escondido, CA
August 2006 to February 2012
Pull charts for upcoming appointments or stats. Process subpoenas and death cerIficates. Audit paIent charts for accurate documentaIon, answer any incoming calls or paIent requests. Educa0on
Cer;ficate
Maric College - Vista, CA 2005
High School Diploma
Foothills High School - San Marcos, CA
2004
Skills
• Office experience
• CommunicaIon skills
• Computer operaIon
• Data collecIon
• OSHA
• AdministraIve experience
• StaIsIcs
• Filing
• Epic
• Microsob Word
• Customer service
• HIPAA
• Medical scheduling
• Insurance VerificaIon
• EMR Systems
• Medical Records
• PaIent Care
• Medical Office Experience
• Medical Billing
• Medical Terminology
• TranscripIon
• ICD-10
• Accounts Receivable • Clerical Experience
• Anatomy Knowledge
Cer0fica0ons and Licenses
Cer;fied Medical Administra;ve Assistant
Present
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