Real Estate Customer Service
Resume:
Sandra Arbelaez
*** **** **** **** ***** Cloud FL 34772
Email: ******@*******.***
Professional Experience
FREELANCE INTERIOR DESIGNER/REAL ESTATE AGENT – CHICAGO IL, ORLANDO FL 12/18-PRESENT ADMINISTRATIVE ASSISTANT- MANUEL CARDENAS ATTORNEY, CHICAGO IL 02/19-05/21 Manage wide range of office tasks, including accounts payable, accounts receivable and payroll processing. Leverage strong multitasking sills to manage customer service, heavy data entry of attorney’s cases, filling of attorney’s cases, invoicing, office inventory control, heavy phone interaction with customers. PROJECT MANAGER & DESIGNER – TOTAL HOME CARE SERVICES, AUSTIN TX. 03/17-12/18 Produce schematic, design development, and construction documents. Also produce freehand renderings for custom residential projects. Design project renovations to meet ADA codes. Work with project team on design solutions in accordance with project schedules, budgets, and applicable codes. Review and manage construction documentation process. Evaluate and provide guidance and quality control during all planning stages. Ensure that projects are completed in compliance with industry standards. Maintain contact with General Contractors, Architects, Electrical Engineers, and all persons related, to ensure that all changes are communicated quickly and effectively. Responsible for other management duties such as, leading the workers in all the duties and responsibilities, and translating when necessary to maintain a good communication with clients.
VISUAL MERCHANDINSING-MCCS, JACKSONVILLE NC 05/15-01/17 Coordinate with the visual design manager to develop and implement visual displays for different products at a retail store. Perform installation and removal of in-store displays in support of promotional events for in-store and new product launches. Provide high-quality customer service, and coordinate with team members to receive product shipments. Contribute to the store’s visual appeal to bring in customers. Assist with inventory control; order materials and testers based on inventory levels. Assist with re-stocking of product. REAL ESTATE BROKER/REALTOR - CENTURY 21 JACKSONVILLE, NC 01/15-08/16 Awards - Top Producer/Top listing Agent
SALESPERSON/HOME REMODELING SPECIALIST- OCEANVIEW REALTY, OCEANSIDE CA 01/12-07/14 Home Remodeling Specialist responsible for interior designing, enhancing the function, safety and aesthetics of interior spaces while considering how different colors, textures, furniture, lighting, and space work together to meet homeowner’s needs.
REAL ESTATE BROKER/REALTOR - CENTURY 21 JACKSONVILLE, NORTH CAROLINA 10/06-09/09 Responsible for a wide range of sales and management duties, including sales and coordination of financing for residential property sales transactions, single family homes, income properties, and condominiums. Prospect new client relationships and generate leads through cold calling, networking, and referrals. Update and maintain existing client accounts, develop property information packages, market value analyses, and marketing reports. Conduct owner representation and tenant/buyer representation for property sales and leasing. Handle all aspects of marketing and promotions inclusive of advertising, negotiate sale prices and loans, attend closings, and ensure quality client service through prompt response to client concerns.
321 Pink Ibis Bend Saint Cloud, FL 34772
Email: ******@*******.***
Awards – Multimillion-dollar producer 2007
Training and Education
The Art Institute of California-San Diego Bachelor of Science in Interior Design 2009-2013 Coastal Carolina Community College, Jacksonville, NC. Business Administration 09/03-12/05 North Carolina Real Estate Broker License 2006
How to prequalify buyers for loans 04/08
On-site wastewater systems 02/08
Member: Jacksonville Board of Realtors 2006-2009
Member: National Association of Realtors 2006-2009 California Real Estate Sales License 2011
SPS (strategic Pricing Specialist) Designation 04/15 Knowledge, Skills, and Abilities
• Computers and Software: PC and Mac Platform, Microsoft Office, Windows & MAC, ArchiCAD, AutoCAD 2D/3D, Autodesk Revit, Adobe Photoshop, Google Sketch Up, Adobe InDesign.
• Paragon and flex MLS.
• Perspective Drawings, Hand Rendering, Sustainable Design, Residential Design, Commercial Design, Hospitality Design, Hand Drafting, Space Planning, Construction Documents, 3D Model Construction, Presentation Boards, Design Presentation.
• Effective team member. Motivate other team members to achieve goals. Use people skills to build group involvement and support management.
• Exceptional interpersonal and communication skills (greet, consult, up-sale); build positive, effective customer relationships.
• Strong written and verbal communication skills.
• Excellent telephone skills.
• Well organized; skilled at analysis and planning.
• Bilingual: fluent in both English and Spanish.
• Administrative and Data Entry: Transcription (65wpm).
• Persistent and dedicated, exhaust all resources to get the job done.
• Work with patience and focus under pressure; adaptable.
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