GLORIA J LIRA

ad1b6e@r.postjobfree.com

210-***-****

OBJECTIVE: To continue with CPS Energy and grow in other areas to achieve goals an objective. SUMMARY OF QUALIFICATIONS:

• Customer Service (CSR) inbound calls about 5 years - heavy call environment

• Customer Service front desk face to face

• Strong Data Entry researching, updating information, entering orders

• General Office scanning, filing, making copies and mailing

• Great with People & Communication Skills

• Self-starter, with ability to work independently & work in Team environment

• Well-developed in written and verbal communications skill

• Ability to work varied/fluctuating schedules & work effectively with minimal supervision

• Bilingual

CPS Energy: Energy Advisor (Bilingual) 4/2019 - Present

• Assist customer by phone to develop service-related solutions to conserve energy,

• Ask questions to understand how customer are using their energy and how we can better meet their needs

• Process orders to satisfy customer requests on billing, electric and gas trouble calls, move ins, move outs, high bills and related customer information inquires,

• Research billing disputes, deposits, final bill accounts, etc., to resolve customer concerns

• Ensures adherence to company practices & polices, provide general support

• Perform other projects and process’s improvement initiatives as assigned,

• Analyze and communicate effectively with customers regarding complex questions and issues Ranstad (contractor)– Spec Information Development (IDS) 3/2017 – 4/2019

• Answered phones inbound, worked front window and assisted with the walk-in customer with their applications for new service,

• Reviewed the application to make sure all documents required were submitted

• Created temporary meter orders for new built,

• Made copies of the documents plats, surveys. did some scanning and worked on emails

• Worked with both gas & electric orders,

• Had to issue reports every morning,

• Verified account information and customers thru SAP

• This was a contract position I had for 2 years, I was hired full time for a Bilingual Energy Advisor

• Worked alongside with the Designer and Addressing Office Team (contractor) – DSSW 10/2016 – 2/2017

• Answer phones both inbound and outbound

• Worked with Provider and their time worked

• Processed and tracked time for clients, kept and excel spread sheet on all our clients

• Made sure that the clients got paid for all the ours worked

• Payroll was done bi-weekly

RAPS Consulting, Inc (contractor) USSA 10/2015 – 10/2016

• We handled back office process in a timely manner for Massachusetts client’s car insurance

• Worked in a fast-paced environment

• Had to make sure are clients drove off the car lot having car insurance

• We faxed and did some scanning and FedEx mail outs Thomas J Henry Law Offices 3/2015 – 9/2015

Maximus 11/2013 – 1/2015

Boys Town Texas (contractor) Admirative Assistant 9/2012 – 10/2012 CVS Caremark (contractor) Eligibility Specialist 11/2011 – 9/2012 Kinetic Concepts Inc. / KCI Document Specialist 11/2000 – 3/2011

• May 1979 Graduated from Fox Tech High School

• Family Orientated

• Enjoy to Volunteer in events

• References upon request

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