CRYSTAL THREAT

QUALTIY CONTROL SPECIALIST II

586-***-****

ad1b31@r.postjobfree.com

CHESTERFIELD MI 48051

OBJECTIVE

To utilize my expert with customer service skills in data entry, in & outbound calls to carriers, agent, and customers directly. Currently being the Quality Control Representative over the staff in our department. Working with this company in the customer service field for eight in a half straight year and over twenty-five years with other companies’ customer service departments. Remote employment has been awesome. Production has never dropped but a promotion not available in such a small department.

SKILLS & ABILITIES

Worked Software: Blackknight, IIM (intelligent Insurance Manager, CRM Dashboard, ICM Business Manager, Interaction Desktop, Global Protect, and the DUO app, workday and Insights SMS to link into our system

EXPERIENCE

April 1, 2015 Current Quality Control Department Specialist II: Proctor Financial Loan Protector

Currently I am the Quality Control Specialist that evaluate and monitors, all representatives calls and work prep daily. Prep Mortgage Loans Data: Update Insurance Mortgage Policy information. Prep Insurance payments, update agent and carrier information. Call carriers and agent to update renewal information or request documents pertaining to the loans.

April 2014 to October 2014 Customer Service Representative: Aerotek Employment Agency

Handle incoming calls for General Motors recalls letters customer received pertaining to their vehicles. Connect the vehicle owners with a dealership in their area that would fix the recall parts. This required a lot of data entry work and updating information using Sibel system.

EDUCATION

May 2008 to May 2014: Graduate

Criminal Justice & Psychology, Ashford University Clinton IA

June 2004 to June 2006: Graduate

Medical Billing, Dorsey College Roseville MI

June 200 to June 2002: Incomplete

Business Administration, Baker College, Clinton Twp. MI

September 1982 to June 1986: Graduate

General Education, Denby High School Detroit MI Reference upon request

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