Candidate’s Name: Ede Aghedo

Years of General/Specialized IT Experience: 5+ Years

RELEVANT SUMMARY:

●5+ years’ experience in Networking, Routers, and Switches configuration (Cisco and Aruba)

●Cisco Unified Wireless Network, (Wi-Fi configuration and Administration)

●OTDR Testing, Black box Testing

●Network Infrastructure (ISP/OSP)

●Installation and testing of PON/DWDM optical network components, Fiber splicing.

●Firewall configuration (Clean up)

●Software and Hardware Installations.

●Cybersecurity. Wireshark project, Nessus Professional, NMAP

●5+ years in MS Windows, (Including Windows 7, 10, PowerPoint, Excel, Server/Active Directory, Word, etc.)

●Proven ability to provide technical support to end users, troubleshoot computer problems, and install and maintain software and hardware.

●VPN configuration

●Patching cables on IDF

●Documentation of projects and other works on-site and remote

●Excellent customer service skills and strong communication and problem-solving skills.

●Installation, Troubleshooting, and Maintenance of Hardware devices.

●Building of Computer Hot-Spares

EDUCATION:

●Postgraduate in Cyber Security, University of Texas, Austin, TX, 2023

●Bachelor in information technology, Information Technology, Finland, Turku, 2011

●Associate, Computer Engineering, University of Benin, Nigeria, Benin.

TECHNICAL SKILLS:

●Software Defined Networking

●Networking Technology /Infrastructure

●MS Windows, Excel

●PON/DWDM optical network Fiber splicing

●OTDR Testing, Black box Testing

●EIGRP

●OSPF

●TCP/IP

●Wireless Technologies

●Data Centers

●Engineering

●Network Infrastructure (ISP/OSP)

●APs, WLCs

●Cisco ISE

●Cisco DNAC

●Information Technology

●IP CCTV

●Patching data cables and Cable Management.

●CYBERSECURITY

RELEVANT WORK EXPERIENCE:

Love Health Technology Staffing (Working at UPS, Middletown, PA (contract)) June 2022 – June 2023

Network Support/Engineer

●Networking Layer 3 Technology (TCP/IP, DHCP, DNS, OSPF, VLAN Spanning Tree, Configuration of Network Memory Card (NMC), Switches and Routers), Troubleshooting, and Configuration of IP Cameras (CCTV) using Genetec Technology, Mobile Printers, General IT Support and Automation.

●Installed and tested PON/DWDM optical network components in both MSO Headend and Central Office environments in accordance with MEF/OIF standards.

●Install, configure, and maintain desktops, laptops, printers, and other peripherals. Assisted with the PC Refresh project.

●Requests for Proposal (RFP) and real-world implementation testing performed in accordance with individual client specifications.

●Collaborate with cross-functional teams to troubleshoot and resolve network connectivity and software application problems.

●Configuration of networked printers, desktop printers, Mobile printers, and Scanners for label printing, setting up/installation of workstations in offices, Windows Server, Active Directory and more

●Perform hardware and software upgrades, ensuring compatibility and minimal disruption to end-users.

●Create and update documentation for troubleshooting procedures, knowledge base articles, and user guides.

●Configured ServiceNow to integrate with a variety of other systems, improving the efficiency of the organization's IT operations.

●Maintain and administer user accounts and access permissions in Active Directory.

●Provide technical support to end-users via phone, email, and in-person, ensuring timely and efficient resolution of hardware and software issues.

●Train end-users in basic software and hardware functionality to enhance their productivity.

●Assist in managing and maintaining inventory of IT equipment and supplies.

●Ensure compliance with IT policies, procedures, and security standards.

●Use ITSM tools to improve the efficiency and effectiveness of IT service delivery.

Certifications:

CompTIA, CCNA, CCNP

Working on CompTIA Security +

Project Achievements:

Project 1.

●Deployed and supported the East Zone Regional Hub in Middletown Pennsylvania, Building Data Acquisition (DA and Automation) machines, Installation and testing of PON/DWDM optical network components, fiber splicing, Control room for monitoring of packages using Synergy software, Configuration of IP Cameras, Network Memory Card (NMC), acquiring and troubleshooting of IP address for cameras, Access Point, Server Room, TCP/IP Troubleshooting, Installation and Configuration (Switches and Routers), the building of computers Hot spares, IP phone.

Project 2

●Wireshark project - analyzed the HTTP traffic, identified 3-way TCP handshake from packet captures and analyzed DNS traffic. In this project, I perform hands-on tasks on Wireshark with capture filters, display filters and DNS filters, Radio Transmission and Usage, Testing (OTDR, Black box, White box).

Project 3

●Implementation of Cisco Enterprise Advance Routing and Services; using this was achieved through Layer 3, VPN Technologies, Infrastructure Security (ISP/OSP) and Infrastructure Services while obtaining my CCNP certification.

Amazon, Dallas, TX March 2018 – June 2021

IT Support Specialist

●Forwarding/Problem Solving and Support

●Create and monitor service desk tickets Problem Ticket Issuing and Resolution/Maintenance

●Resolved a complex issue with a ServiceNow user's account, restoring their access to critical data and systems.

●Ensure the accuracy of system performance.

●Maintained and updated various databases, and reports while meeting deadlines.

●Performed special assignments as directed by senior management.

Grisble Nigeria Limited, Port Harcourt, Nigeria March 2012 – Jan 2017

IT Support Consultant

●System recovery, using OSPF and Cisco technology to work on routers and switches.

●Schedule and coordinate meetings, supervision of work, disbursement of tasks, team lead, and project execution.

●Supported planning, installation, configuration, pre-service test, and final launch of first domestic (Confidential) Symmetrical 10G-EPON service implementation with live customer traffic.

●Training of new recruits on fieldwork, Installation of phones, maintenance installation, and troubleshooting Network configuration.

●Strategic minimization of company resources/expenses for maximum quality and result.

●Maintain utmost discretion when handling sensitive issues.

●Assign for inter-company meetings.

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