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Warehouse Associate Customer Service

Location:
Fort Meade, MD, 20755
Posted:
November 20, 2023

Contact this candidate

Resume:

IVO MBAH +1-240-***-****

ad1azi@r.postjobfree.com

PROFESSIONAL SUMMARY

Warehouse Associate with 3 years of experience in providing excellent customer service and technical support. Proven track record of reducing wait times and improving efficiency in fast-paced environments. Strong leadership skills and ability to solve problems quickly and effectively. Detail-oriented and attentive to customer needs. Seeking new opportunities to apply my expertise and contribute to a team-oriented organization.

EXPERIENCE

Amazon, Baltimore MD — Warehouse Associate

Dec, 2020 - PRESENT

● Meet promised delivery times using better sorting techniques, attention to detail, thereby reducing processing time by 3%.

● Coach associates on safety procedures

● Provide instruction on proper equipment operation and handling.

● Update distributed spreadsheet with tracking information for accomplished events

● Check tickets for completed tasks, resolve error tickets, and escalate where necessary

● Implement and maintain safe working procedures in the warehouse

● Supervise team of 10 to 25 associates to perform assigned tasks in a timely manner

● Assist in the training and onboarding of new warehouse associates to ensure they are knowledgeable and capable of performing their job duties effectively. Diderot Bilingual College,

Yaounde — Mathematics & Computer Science Teacher

Sep, 2016 - Mar, 2020

● Managed classes of 12 -25 students

● Kept organized student records and reports for progress tracking

● Developed and implemented engaging curriculum aligned with student learning objectives in adherence with the requirements of the examining board

● Collaborate with other teachers to develop cross-curricular projects that integrate mathematics with other subjects, such as science or art.

● Organize and facilitate mathematics competitions and contests to encourage student participation and foster a competitive spirit.

● Provide individualized support and tutoring to students who are struggling with mathematics concepts.

● Increased overall class performance by 7%.

EDUCATION

University of Buea, Buea (Cameroon) — Bachelor's Degree in Mathematics with minor in Computer Science

Sep, 2009 - Oct, 2013

ACTIVE SECURITY CLEARANCE

SECRET (Issued by the Department of

Defense)

SKILLS

● Tutoring (Skillful)

● Leadership (Experienced)

● Attention to detail (Experienced)

● Warehouse management

(Experienced)

● Microsoft Office Suite (Over 5

years of experience)

● Microsoft Excel (Advanced)

● Typing speed of 35 WPM

● Attention to detail

● Data entry

● Flexible

● Freight labeling

● Operations support

● Public speaking

● Quick learner

● Tech savvy

● Try new ideas

CERTIFICATIONS

● Automated Logistical Specialist

(Oct 2022)

● Teacher Diploma

(August 2018)

AFFILIATIONS

● US ARMY NATIONAL GUARD

(August 2021 - PRESENT)

● QUARTERMASTER CORPS

(October 2022 - PRESENT)

LANGUAGES

● English both spoken and written

(Fluent)

● French both spoken and written

(Fluent)



Contact this candidate