Customer Service Juvenile Probation
Resume:
LF
Lisa Frost
Professional Summary
Retired Juvenile Probation Officer handling large caseload and providing one-on-one counseling and referral assistance to youth offenders in the Phoenix area.
Looking for a second career in the customer service industry, Work History
Maricopa County Juvenile Probation - Juvenile Probation Officer Phoenix, AZ
01/1999 - 01/2022
Assessed home situations to determine need for removal of client from current home.
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Developed key partnerships with staff of community organizations to improve access to educational services among disenfranchised youth.
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Supervised caseload of Type survivors in juvenile justice system to address and support unique needs of these clients.
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Collaborated with police detectives, child welfare organizations and district attorneys to resolve cases and protect juvenile individuals.
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Partnered with targeted support organizations, programs and community resources as alternatives to juvenile detention.
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Analyzed, reported and submitted Timeframe statistics for funding purposes and program evaluation.
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● Alerted law enforcement about probation violations.
● Assessed mental health and physical state of young offenders.
● Wrote progress reports and testified under oath at court hearings. Referred felony and misdemeanor offenders to necessary community resources.
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● Conducted investigations into violations and other allegations. Monitored defendants' compliance and progress in treatment by reviewing reports from counseling agencies.
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● Completed reports on behalf of court and associated legal entities. Employed appropriate incentives and sanctions to achieve desired behaviors and outcomes.
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Oversaw administration of DNA indexing and drug and alcohol screenings for offenders.
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Phoenix, AZ 85016
Online Digital Resume
Skills
Administration of Physical Restraints
training
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● Home inspections
● Court testimony
● Report writing
Education
05/1983
Phoenix Community College
Phoenix, AZ
A.A. Bachelor Of Science
08/1986
University of New Mexico
Albuquerque, NM
Exercise Physiology
1991
Arizona State University
Tempe, AZ
Bachelor Of Applied Studies: Exercise
Physiology
05/2005
Northern Arizona University
Flagstaff, AZ
M.ED: Educational Leadership
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