AUTUMN KAY

Baltimore, OH ***** 740-***-**** ad1atp@r.postjobfree.com

SUMMARY

Personable and dedicated Customer Service Representative with extensive experience. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. SKILLS

Data Entry

Upselling and Cross-Selling

Data Collection

Call Management

Appointment Scheduling

Inbound and Outbound Calling

Scheduling

Paperwork Processing

Complaint Resolution

Product Knowledge

Active Listening

Retail Marketing

Order Fulfillment

Microsoft Office Expertise

Adaptive Team Player

Retail Sales Customer Service

Product Promotion

Quality Control

Conflict Mediation

Positive and Professional

Office Equipment Proficiency

Client Relations

Staff Training

Document Control

Multi-Task Management

Microsoft Outlook

Microsoft Office Suite

Computer Proficiency

Customer Relations

Problem-Solving Abilities

Customer Service

Grammar

Creative Problem Solving

Call Center Operations

Technical Support

Professional Telephone Demeanor

Technologically Savvy

Filing

Credit Card Payment Processing

Shipping and Receiving

Understanding

Typing Proficiency

Calendaring

High-Energy Attitude

Clerical Support

In-Store Support

Critical Thinking

Prioritization

Problem Resolution

Microsoft Excel

Documentation

Report Preparation

Administrative Support

EXPERIENCE

CSR/Cashier Team Lead

05/2016 to

06/2019

IGA Express Baltimore, OH

Greeted customers and answered any questions they had about the store's products and services.

Verified that customers were of legal age to purchase alcohol or tobacco products.

Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit. Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.

Issued receipts, refunds, credits or change due to customers. Stocked shelves with merchandise when needed.

Answered customer inquiries regarding store policies and procedures. Processed returns and exchanges of merchandise in accordance with store policies.

Balanced daily transactions on a computerized point-of-sale system. Assisted customers over the phone regarding store operations, product information and order placement.

Provided excellent customer service while promoting loyalty programs to increase sales potential.

Identified discrepancies between actual count and register balance; made corrections accordingly.

02/2012 to

08/2015

Customer Service Representative

TextbookRush Columbus, OH

Answered customer inquiries and provided accurate information regarding products and services.

Provided excellent customer service to resolve customer complaints in a timely manner.

Gathered customer feedback through surveys and used the data to improve customer service.

Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

EDUCATION AND TRAINING

05/2009 High School Diploma

Franklin Heights High School Columbus, OH

Participated in NJROTC, 2005-2009

COLOR GUARD Member, 2006-2009

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