Delivery Driver Customer Service
Resume:
Dereck White
Peoria, IL, *****
***************@*****.***
To obtain a challenging position with a well-established organization that offers the opportunity to excel. WORK EXPERIENCE
Operations Manager
Ambius - Des Plaines, IL - May 2019 to April 2020
● Ensure all operations are carried on in an appropriate, cost effective way.
● Help the organization’s processes remain legally compliant.
● Formulate strategic and operational objectives.
● Find ways to increase quality of customer service.
● Oversee warehouse efficiency.
● Improve operational management systems, processes and best practice.
● Perform deliveries and installations, assist my staff with replacement of plants at client locations. Commercial Painting/Residential Contractor
Painters Of Excellence - Chicago, IL - October 2013 to Present Prepares primes, sands, seals, patches and paints buildings, surfaces, buildings, and fixtures utilizing all types of painting materials such as lacquer, enamel, latex, and water-proofing.
• Removing old paint, filling holes and washing walls, tapes, flushes, repairs textures on a variety of surfaces.
Adjusts colors when necessary; utilizes enhanced finishing skills when appropriate.
• Applies materials to new construction, existing, multi-story buildings, and remodeling's.
• Operates, cleans and maintains all painting equipment, including brush, roll, sprayers and safely stores andlabels all materials.
• Maintain a thorough understanding of safety regulations and providing guidance on OSHA policies andprocedures. Work Experience
Assistant Manager/Service Advisor
Car X Auto Repair - Peoria, IL - May 2011 to August 2013 Calling prospects, scheduling appointments, arranging test drives and pre-qualifying prospects.
• Providing excellent customer service to existing and new clients, advise customers about necessary servicefor routine maintenance
• Explain the work performed and the charges to the customer. Confer with customers about inspection results,recommend corrective procedures, and prepare work order for needed repairs
• Handle customer complaints by listening and giving full attention to what the customer is saying.
• Provide outcome-oriented converted sales at 82% closing rate. Constantly coached and trained techniciansin being more productive sales representatives.
• Create value and communicate information about repairing the vehicle in an expeditious manner.Work Experience
Executive Marketing Mgr/Co-Owner
Floristique- Floral Creations - Duluth, GA - March 2002 to February 2011 Confer with clients regarding price, type of arrangement desired, date, time, and place of delivery.
• Consult with customers concerning floral needs over the phone and in-person. Sell floral merchandise byfollowing the customer instructions.
• Select floral and foliage for arrangements, working with numerous combinations to synthesize and developnew creations.
• Decorate or supervise the decoration of buildings, halls, churches, or other facilities for parties, weddings andother occasions. Apply creativity to art or design work, distinguish colors or balance, arrange floral merchandise display, design decorative displays.
• Market and researched new suppliers and lowered overhead by finding better purchasing costs and higherquality.
EDUCATION
Associate's in Psychology
Valencia College - Orlando, FL
ACCOMPLISHMENTS
President and Board Member
Duluth Merchant’s Association
2003-2009
Brand Ambassador
Gwinnett Chamber Of Commerce
2005-2009
Volunteer
East Bluff Food Pantry
2022-Present
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