Property Manager

Anna Ortiz

Fresno CA 559-***-**** email ad1ar1@r.postjobfree.com

PROFESSIONAL SUMMARY

Positive and diligent Real-Estate Management professional effective at promoting resident satisfaction by address concerns, spearheading repairs and implementing updates to enhance properties. Talented business manager with demonstrated operational and leadership skills. Offering 30+ years of property management experience paired with goal-oriented and performance-minded approach.

SKILLS

Repair Planning

Complaints Investigation

Grounds and Facility Inspection

Code Compliance

Performance Assessment

Violation Resolution

Tenant and Owner Liaising

Maintenance Oversight

Operating Cost Tracking

Vacancy Marketing

Legal Issues Resolutions

Construction Project Oversight

Interior Renovations

Safe Work Practices

Accounts Payable and Accounts Receivable

Office Organization

Change Implementation

Social Media Engagement

Tenant and Eviction Laws

Tenant Eligibility Determination

Customer Relations

Computer Skills Outlook-Microsoft Office -Excel

WORK HISTORY

COMMUNITY MANAGER 08/2013 to CURRENT

TCG Properties Clovis, CA

Worked with maintenance staff to complete timely repairs and enhancements.

Planned and executed promotional activities to drive community engagement and increase occupancy numbers.

Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management and internal collaboration.

Managed community within established cost constraints.

Evaluated property conditions and recommended improvements.

Inspected buildings, vacant units and common areas regularly to identify repairs needing immediate attention.

Received and processed resident payments, and updated system accounts with latest information.

Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.

Resolved tenant issues quickly and increased tenant retention by35%.

Oversaw 5-person team with effective morale-building strategies, cutting-edge training and motivational coaching on established practices, standards and requirements.

EDUCATION

Real Estate Law

Grace Hill, Online Courses

Continuing education in [Property Management and Real Estate Law)

High School Diploma 06/1979

Edison High School, Fresno, CA

LANGUAGES

Spanish

Native or Bilingual

.

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