Salesforce Administrator Field Service

Shivani Jain (Salesforce Administrator)

+1-229-***-**** ad1aot@r.postjobfree.com

PROFESSIONAL SUMMARY

•7+ years of experience in Salesforce Architecture, Design and Development.

•Working in the following: Salesforce.com, Sales Cloud,Service Cloud,Community Cloud, Salesforce Integration CPQ and Data.com.

•Proficient in developing Apex Triggers, Apex Classes, Batch Apex, Test classes and Lightning Component pages employing standard and custom controllers, Provided customers with best practice solutions as related to Salesforce.com and CRM, followed Agile Methodology for various projects.

•Extensive experience in designing of Custom Objects, Custom Fields, Pick List, Record Type, creating roles, profiles, sharing rules, page layouts, custom settings, custom labels. Page Layouts, Workflow Alerts, Process Builder, Visual workflow, Validation Rules, Approval Processes, Custom Tabs, Custom Reports, Report folders, design of Visualforce Pages, Dashboards, and Email generation according to application requirements.

•Designed formulas, junction objects and implemented various advanced fields like pick list, custom formula fields, field dependencies and approval processes for automated alerts, field updates.

•Manage Salesforce data feeds and other integrations between 3rd party tool like DocuSign, Conga, Pardot App exchange applications.

•Worked closely with the Business SMEs to gather the requirements and with End users and also analyzed the requirements and presented it to the team.

•Experience using different data tools – Apex Data Loader, Import Wizard, SFDC Data Export, Data loader.io etc.

•Experience in working with both Force.com IDE and Eclipse IDE with Force.com Plug-in environment for writing Business logic in Apex Programming Language

•Worked on troubleshooting the integration issues between Data Warehouse to Mulesoft to Salesforce.

•Excellent skills in creating/troubleshooting/modifying Apex code and Visual force pages Proficiency in the complete life cycle of project development (SDLC) which includes System analysis, Design, Development, Deployment and Testing and excellent configuration skills.

•Manage Salesforce data feeds and other integrations between 3rd party tool like DocuSign, Conga, Pardot App exchange applications.

•Setup a CI/CD pipeline and work with the QA team to incorporate automated testing.

•Capable of rapidly learning new technologies and successfully applying them to projects and operations. Committed to excellence, self-motivator, quick-learner, team-player, and a prudent developer with strong problem-solving, analytical skills and communication skills.

SKILLS

•Salesforce Technologies – Salesforce Configuration and Setup, Lightning, Apex, Triggers, Heroku, Visual Force, Change Sets, Test Classes, Health Cloud, Sales Cloud, Service Cloud, Community Cloud, SOQL, SOSL,HubSpot.

•Scripting Languages - HTML, Java script, JQuery, CSS, XML

•Tools - Eclipse, Work Bench, Data Loader, VS Code

•Extensive business knowledge and customization experience on various salesforce.com standard objects like Accounts, Contacts, Opportunities, Products, Price books, Cases, Leads, Campaigns, Reports and Dashboards.

•Experience in creating Roles, Profiles, Email Templates, Page Layouts, Workflows, Approval Process, Process Builder, Sharing rules, Duplicate Rules and User Management.

•Experience in data migration and deployment of components using Capado,Change sets, Eclipse.Strong troubleshooting and debugging skills.

EDUCATION

Qualification

University

Passing year

MSc

MDS University, Ajmer (India)

2007

BSc

MDS University, Ajmer (India)

2004

CERTIFICATIONS & TRAINING

Certification / Training

Completion Date

Certified Salesforce Administrator ADM201

January 23, 2022

Certified Salesforce Platform Developer I PDI

February 19, 2022

OCE Personal: Configuration Nov 2021 vILT,Version

Nov 2021, 26 April 2022

OCE Personal: Developer Nov 2021,Version

Nov 2021, 26 April 2022

WORK EXPERIENCE

Organization

Designation

From

To

PUBLIQ Software, Spartanburg, SC

Sales force

Developer

Sept 2016

Nov 2018

EasyLiving, Clearwater, FL

Software

Developer

Dec 2018

July 2020

Anodyne Health, Alpharetta, GA

Sales force

Developer

Aug 2020

March 2022

CBANC, Austin

Salesforce

Consultant

April 2022

Till now

CBANC, Austin, April 2022 - Till Now

Salesforce Consultant

•Build, customize and configure the Salesforce Experience Cloud (Communities) and perform full-cycle software development tasks in an Agile Software Development environment.

•Lead business and functional requirements to Experience Cloud standard features and functionality; define and prioritize scoping of requirements.

•Translates business requirements to functional and technical designs.

•Worked closely with Architect and Salesforce development teams to define and implement the solutions as part of sprint delivery cycles.

•Effectively prepare Business Processes, Process Flow Analysis, Requirements Definition, Data Models and Detailed Functional Design.

•Troubleshoot production issues and coordinate with respective member to resolve operational issues and challenges.

•Deployed SFDC package from organization to organization.

•Facilitate discussions among business owners to understand problem statements and gather requirements.

•Worked with Lightning design system, Lightning App builder, Lightning component Framework, Lightning customizations, Lightning CSS framework.

Anodyne Health, Alpharetta, GA. August 2020 - March 2022

Salesforce Developer

•Created a Lightning Component that aligns with Lightning SLDS standards and platform branding guidelines and can be inserted into a community page via Workspaces/Community Builder.

•Salesforce point and click configuration using workflows, validation rules, sales process setup.

•Working on Einstein analytics dashboard, created tables and added them on custom buttons in the dashboard.

•MuleSoft experience Leverage APIs to create custom Mulesoft platforms.

•Experience in salesforce CPQ implementation as well as ongoing maintenance and support.

•Designed and deployed Custom tabs, Custom objects, Components, VF pages, validation rules, Auto-response rules for automating business logic.

•Responsible for Data load operations using Force.com Apex Data Loader.

•Using salesforce Lightning UI. Created Lightning apps combining Lightning design system, Lightning App Builder and Lightning component features.

•Worked with Lightning design system, Lightning App builder, Lightning component Framework, Lightning customizations, Lightning CSS framework.

•Use Apex, Visualforce, Lightning component frameworks, triggers, batch apex and Salesforce APIs and schedule the apex classes to send email alerts on daily/weekly basis.

•Building custom data integrations between Salesforce and other applications.

EasyLiving, Clearwater, FL. Dec 2018- July 2020

Software Developer

•Worked with Visual force components to customize captions, headers and footers of a table and to embed a standard list view of an object.

•Worked with Apex Scheduler to invoke Apex classes at regular intervals.

•Used Visual force Templates and Placeholders to encapsulate page elements to be reused across several Visual force pages.

•Designed and developed Apex Triggers for various functional needs in the application and worked in improving existing Apex code.

•Worked with Apex Scheduler to invoke Apex classes at regular intervals.

•Worked closely with the sales team and business analysts and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com (SFDC).

•Worked with Salesforce Service cloud implementation and Sales cloud.

•Wrote stories in agile methodology based on the business needs and requirements.

•Developed unit test classes for the existing code written and improved the code coverage.

•Worked on chat implementation offline and online, when there are Agents not present.

•Developed Apex classes and triggers on Force.com.

•Deployed reusable apps with the help of all the five components of salesforce lightning components.

•Experienced with Prodot B2B Marketing tool,extensively worked on creation of campaigns, Prospects,Dynamic lists,Dynamic Content, Email Templates, Layout Templates, Forms,Landing pages,Configured Custom fields and Scheduling emails as per business need.

PUBLIQ Software, Spartanburg, SC. Sept 2016 - Nov 2018

Salesforce Developer

•Worked on Validation Rules, Workflows and Approval Processes.

•Integration using Web Sphere Cast Iron and Informatica cloud for data migration into the cloud.

•Created Reports and Dashboards to track Opportunity pipeline/Stages for Management visibility.Using SFDC created detailed analysis of business and technical requirements and created solutions by customizing various standard objects along with Visualforce, Force.com API and web services.

•Developed and implemented workflows, field updates, email alerts, custom tabs, validation rules, approval processes.

•Developed and customized visual force pages using standard controllers, controller extensions, and custom controllers.

•Developed various visual force pages according to the needs of the application using different visual force components.

•Worked with various Salesforce.com objects Account, Contact, Leads, Opportunity, Cases, Order standard objects.

•Customizing the Application version using Apex triggers, Visualforce pages and SOAP API.

•Created triggers to enforce constraints on the fields and schedule tasks.

•Performed data migration into Salesforce App using Data loader with CSV files.

•Participated in Code review and suggested better ways of doing it.

•Used SOQL and SOSL conceding the governor limits to achieve the required result.

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