Information Technology Travel Agent
Resume:
v
Brad
Mullvain
Information Technology
Professional
Results-driven professional with a solid, verifiable career track for successfully supporting information technology initiatives. Known for delivering above expectations as an exceptional communicator with strong negotiation, problem resolution, and client needs assessment aptitude. Equally effective at identifying opportunities, developing focus, and providing tactical technological solutions. I aim to leverage my capabilities and technological aptitude coupled with my analytical and critical thinking skills to effectively thrive in a progressive role. CAREER OBJECTIVE
Address
San Diego, CA
*********@*****.***
Phone
CONTACT
EXPERIENCE
SKILLS
A+
C++
JavaScript
Microsoft Office
Advanced Networking
Analytical Thinking
Client Negotiation
Computer Architecture
Critical Problem-Solving
Organization & Prioritization
Process Implementation
Project Management
Results-Driven
Strong Communication
Team Building & Leadership
Technical Support
Guru Technologies, San Diego, CA
Information Technology Technician, Sep 2016 – Aug 2019
• Actively collaborated with our various teams to troubleshoot and escalate issues for hardware support.
• Provided networking capabilities for residential and commercial buildings to connect circuits and components.
• Installed active directories at various locations while enforcing security policies for all computers and updating software.
• Delivered basic building of technological upgrades and repairs to conform with current standards.
Thumbtack, San Diego, CA
Information Technology Technician, Sep 2016 – Aug 2019
• Proficiently enforced security policies for all computers and updating software when installing active directories at various locations.
• Conformed with current standards when providing basic building of technological upgrades and repairs.
• Troubleshooted and escalate issues for hardware support while collaborating with various teams.
• Strategically networked residential and commercial buildings to connect circuits and components.
Valleywide Techs, Phoenix, AZ
Manager, Sep 2016 – Aug 2019
• Accurately maintained payroll and marketing responsibilities to maintain company vision and personnel budget.
• Facilitated the hiring, onboarding, and training process while ensuring aptitude and readiness of personnel through effective training.
• Designed, built, repaired, and custom developed computers to meet customers’ needs. Computer Guys, Glendale, AZ
Owner/Manager/ Information Technology Technician, Aug 2008 – Aug 2016
• Utilized problem-solving and critical thinking skills to troubleshoot and repair Windows based computers.
• Created and deployed images while using the Enterprise Edition of the Symantec Ghost Software Suite, network diagnostics while simultaneously maintaining servers.
• Created and ran network cables and built server cabinets.
• Upgraded hardware with the computer inside of our labs.
• Collaborated and partnered closely and professionally with different vendors, on varying levels ranging from the purchasing of orders, to properly fulfilling and filing Repair Claims.
• Continuously offered customer support and understanding to provide sufficient product knowledge to customers.
• Managed the store's inventory and all customers' entrusted equipment within the facility.
• Safely transported computers and related equipment from the labs to the store or vice versa to enable necessary tasks to be completed.
United States Army, Ft Leonardwood, MI
Military Police and Soldier, Jan 2004 – Jan 2008
• Successfully enforced military laws and regulations while controlling traffic, preventing crime, and responding to emergencies in a timely manner.
• Effectively provided support on the battlefield while actively conducting area security and interment resettlement.
• Assisted in maneuver and mobility support while abiding by law and orders.
• Strategically aided in police intelligence operations by compiling various tactics and techniques.
Footlocker, Machesney Park Mall, Machesney, IL
Manager, Jun 1996 – Dec 2004
• Maintained a fair and structured schedule for my team of employees.
• Efficiently trained new team members upon hiring on the proper protocol of cash handling regarding the operation of the designated P.O.S. machines.
• Diligently implemented company's protocol regarding inventory stocking.
• Consistently displayed exceptional customer service when resolving customer inquiries. Seminars
• National Achievers Congress 2016
• Unleash the Power Within 2013
• Real Estate Expo -Tony Robbins, Sylvester Stallone, Grant Cardone, Gary Vaynerchuk 2019 EDUCATION &
CERTIFICATIONS
Microsoft, Phoenix Arizona 2008
MCSE A+ and C++ Certification
Blackhawk Technical College, Janesville, WI
1998
Emergency Management Technician
Certification
Craig High School, Janesville, WI 1996
Diploma
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