Project Management Delivery Partner
Resume:
Lori Bailey
Providence Village, TX *****
*******@*********.***
https://www.linkedin.com/in/lori-vacker-bailey-92217443
Professional Outlook
Seasoned professional with a diverse background encompassing Project Management and Coordination, Hospitality and Staffing. Adept at planning, team building, educated decision-making, and effective communication. Demonstrated ability to deliver complex, large-scale projects on time and within budget, collaborating seamlessly with multiple departments. Skilled in process enhancements and adept at building relationships at all organizational levels. Enthusiastic about promoting the Warmth and Light of Hospitality. Willing to travel domestically and internationally.
Summary of Qualifications
●Time Management
●Vendor Management
●Onboarding
●Data Analysis
●Event Coordination
●Relationship Building
●Process Development
●Transition Management
●Team Motivation
●Leadership
●Project Execution
Strategic Planning
Experience
EFG Companies December 2021 - June 2023
Lewisville, TX (Hybrid Remote)
Account Specialist
●Orchestrated the seamless management of multiple car dealership accounts, demonstrating a remarkable ability to juggle and optimize operations concurrently.
●Mastermind behind the swift and punctual distribution of payments, ensuring a harmonious financial flow within the organization.
●Cultivated and nurtured mutually beneficial alliances with vendors, showcasing adept relationship management skills that went beyond transactional engagements.
●Architected and executed process timelines with precision, propelling efficiency to new heights with an impressive 80% improvement.
●Engineered transformative business process flow enhancements, surgically removing redundancies and streamlining operations with a 40% boost in effectivenes
Hilton Hotels Worldwide - HRCC November 2017 - April 2020
Carrollton, TX (remote)
Delivery Partner Management Specialist – Global Partner Performance
●Analyzed delivery partner recruiting, training, and attrition trends.
●Collaborated with vendor stakeholders to track and report on KPIs, ensuring metrics were met.
●Oversaw delivery partner usage of Mattersight speech analytics tool to drive business needs.
●Coordinated onboarding/offboarding of delivery partner personnel in collaboration with Hilton IT.
●Maintained contract portal websites and served as an escalation point for delivery responsibilities.
●Drove continuous improvement of operational processes to shape the evolving onboarding experience.
●Managed Account Accreditation processes and provided actionable insights through Partner FTE data analysis.
●Standardized 3000 new job titles across all Partner Sites and managed partner contracts and invoices.
Hilton Hotels Worldwide - HRCC September 2013 – November 2017
Carrollton, TX (Remote)
Outsourcer Interviewer, Human Resources
●Delivered speech pathology screening to potential new hires.
●Streamlined onboarding processes, reducing bottlenecks and errors by 30%.
●Conducted interviews and evaluations of current and potential support personnel.
●Evaluated hiring forecasting needs and planned new hire class rollout schedules.
●Facilitated partner hiring checkpoint meetings and implemented full automation of formal training.
Hilton Hotels Worldwide - HRCC August 2008 – September 2013
Carrollton, TX (Remote)
Reservation Sales Specialist Team Member
●Exceeded sales goals by 136%.
●Demonstrated excellent problem-solving skills and demeanor.
●Received awards for excelling in sales, call quality, average handle time, and customer experience.
American Lung Association April 2009 – April 2010
Dallas, TX
Development Manager
●Project manager focused on developing a team of forty.
●Successfully reached and exceeded project goals in two markets.
●Led the Climb Committee and Leadership Council Board.
●Monitored goals against strict timelines, motivating the team to raise $120,000 in eight weeks, 20% above the projected goal.
●Mastered all phases of project plans, from scheduling resources to managing budgets and meeting milestones.
Hyper-focused on identifying and retaining volunteer staff and sponsorships.
Dallas Independent School District January 2004 – August 2008
Dallas, TX
Executive Director Assistant
●Volunteered to be the department's lead of functions for large-scale philanthropic events.
●Designed a new training manual and guidelines for all co-workers.
●Spearheaded network-based document and records retention system to comply with new laws and audits.
●Maintained personnel data and responsible for accuracy of payroll submittal.
●Evaluated, organized and managed budget in excess of $300,000 continuously.
●Prepared weekly status meetings.
●Provided training and support to staff.
●Established and maintained employee/payroll records including checking and auditing timekeeping records for compliance and entering new hires into the payroll system, posting changes in pay and tax status, and miscellaneous changes.
Enterprise Rent-A-Car March 2002 – January 2004
Dallas, TX
Management Trainee
Education
Texas Women’s University December 2001
Denton, TX
Bachelor Business Administration/Minor in Marketing
●Dean’s List
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