Anny Reyes

Wellington, FL *****

ad1ao1@r.postjobfree.com

+1-407-***-****

Work Experience

Care Manager

Medassist USA - New York, NY

April 2023 to Present

• Responsible for assessing patients' physical, psychological, and social needs,

• developing care plans,

• coordinating services and resources, monitoring patient progress, and providing education and support to patients and their families

• Comprehensive Care Management.

• Care Coordination and Health Promotion.

• Comprehensive transitional care from inpatient to other settings, including appropriate follow-up.

• Individual and family support.

• Referral to community and social services.

• Manages a caseload of an assigned panel of chronic care patients

• Collaborates with physicians, providers, and practice staff in identifying appropriate patients for

• care management.

• Develops relationships with patients as an integral member of the team.

• Provides follow-up management with patients to ensure compliance with their individual care plan

• Maintains availability to provide telephone advice per protocol, and handles urgent and emergency calls.

• Anticipates the needs of the patient population, seeing that necessary documentation and pre-visit planning is completed or requested before patient visit.

• Promotes patient self-management and empowers patients/families to achieve maximum levels of wellness and independence.

• Determines and coordinates appropriate referrals as needed.

• Works with patients and patient’s care team to coordinate change readiness, needs assessment and to develop an individualized treatment care plan.

• Collaborates with the patient, physician, and other care team members in assessing the patient’s progress toward individual health care goals.

• Maintains accessible, consistent documentation of patient self-management measures, and reporting progress toward goals.

• Assists patients in setting achievable goals for self-management, teaches them how to do self-

• management tasks, and reports abnormal findings to their care team. Customer Service Representative

Bravo - Florida

June 2012 to February 2023

• Customer service representative

• Work from home representative

• Sales associate

• working closely with customers to determine their needs.

• answering their questions about our products with outstanding customer service.

• managed a variety of customer service calls and administrative tasks to resolve customer issues quickly and eciently.

• Provided primary customer support to internal and external customers in a fast-paced environment. Sales Associate

Rainbow - Florida

August 2017 to March 2020

• Customer service representative

• Work from home representative

• Sales associate

• Inside sales

• Manned and walked the sales floor, assisting customers with questions, concerns and item purchases.

• Trained and developed new sales team associates in products, selling techniques and company procedures.

• Maintained records related to sales, returns and inventory availability.

• Demonstrate personal selling and valuable skills. Inside Sales Account Executive

DeCori - Florida

January 2018 to March 2019

Sales associate

Inside sales associate

Customer service representative

Work from home customer service representative

Medical terminally

Medical Assistant

Well care - Florida

March 2008 to April 2013

Medical assistant

Customer service representative

Vital reading

Medical terminally

Appt scheduling

Insurance verification

Education

Allen School - New York, NY

January 2003 to January 2003

Skills

• -Computer Literate -quick learner -account management -data management -Bookkeeping - documentation and control -Biling (English & Spanish)

• Upselling

• Bilingual

• Sales

• Multilingual

• Spanish

• English

• Data entry

• Communication skills

• Customer service

• Phone etiquette

• Analysis skills

• Customer support

• Remote Utilities

• Inside sales

• Computer skills

• Medical sales

• Medical billing

• Medical imaging

• Medical scheduling

• Medical records

• Spanish

• Fluent

Certifications and Licenses

Food Handler Certification

Certified Medical Assistant

BLS Certification

CPR Certification

Contact this candidate