Elhennawy, Mohammed

Contact Information

@ ad1anj@r.postjobfree.com

+1-856-***-**** New Jersey, US

Summary

Experienced Field Engineer with a demonstrated history of working in electronics, telecommunications and mechanical industries. Holding a Bachelor degree in Mechatronics engineering. Skilled in electronics/electrical equipments installation, integration troubleshooting, mechanical design, negotiation and business administration. with a Master's degree focused in General Business Administration and Management.

Experience

GE HealthCare - Field Engineer

Jan 2022 – Present

X-ray/Fluoroscopy and Cardiovascular catheterization lab. Perform timely and accurate preventative maintenance, installations, and troubleshooting on medical equipment within a hospital or healthcare system to ensure optimal delivery of healthcare services to patients. Maintain relationships with customers and ensure timely communication, resolution and proper follow-up to drive customer satisfaction. Understand and communicate business goals and objectives to the broader GE team servicing assigned customers. Partner with the customer and recommend value-added services that will help the customer run their business more efficiently. Serve as a member of the account community for key accounts. Effectively engage commercial counterparts, identify potential sales leads, participate in sales opportunities such as contract renewals, and assist with promoting and implementing revenue programs. Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times. Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues in a timely manner. Imaging System

(X-Ray, Fluoroscopy, Interventional Image Guided Systems) Innova IGS6 Biplane, Innova IGS5, Innova IGS3, Discovery IGS 7 Allia IGS 5, Allia IGS 7, Precision 500D, RF180, Definium XR/F, Definium Tempo, Definium 656, Definium 646, AMX220, AMX240

OEM Training (ILT)

Basic X-Ray (DGSS Fundamental)

Proficient Digital Fixed/Mobile Rad (Proteus, Definium, AMX) Proficient Rad&Fluoro Discovery RF180 and Precision 500D Proficient Vascular Service training

Advanced Vascular Innova Biplane

Education

Master of Business Administration

(MBA)

Swiss Business School (SBS)

B.Sc. of Mechatronics Engineering

Alexandria Institute of Engineering and

Technology (AIET)

Verified International Academic

Qualifications - World Education

Services - Issued Jun 2020

Languages

English

Arabic

Knowledge / Skills

Electrical / Electronics Engineering

Networking

Hardware Installation

Field Installation (electrical and

mechanical systems)

Electro-mechanical Troubleshooting

X-ray

Medical Imaging

CAD, 3D design

Solidworks

Licenses & Certificates

Egyptian Engineers Syndicate - Engineer

- Issued Sep 2007

Credential ID 62/5305367/2007/2

Saudi Council of Engineers - Engineer -

Issued Jul 2013

Credential ID 135294

Verified International Academic

Qualifications - World Education Services

OSHA 10 hrs. - General Industry -

360training - Issued Aug 2020

Empire Engineering Services - Field Engineer

Sep 2020 – Jan 2022

Authorized Service Provider, integration, installation and troubleshooting for Telecommunications equipment and systems. Working on T-mobile projects in New York and New Jersey Zaic Design - Computer Aided Design Designer

Aug 2019 – Aug 2020

Create and develop CAD (Solidworks) mechanical designs, 3D printing and parts machining and assembly.

Hyundai / Genesis of South Brunswick - Service advisor / Consultant

Nov 2018 – Mar 2020

Abdul Latif Jameel - Lexus Production/Workshop Manager Nov 2016 – Aug 2018

Lexus Saudi Arabia - Production Manager: Workshop

Management, production process planning and analysis, cost monitoring and inventory control. Manage a team of workshop experts (technicians, foremen and controllers). Business Analysis, spreadsheets design, and reports preparation for all production related analysis and processes assessments to determine requirements.

Abdul Latif Jameel - Service Engineer

Jun 2012 – Nov 2016

Service consultation, Cost estimation, workshop management and technical support.

Al-Mansour Automotive - Service Engineer

Oct 2009 – Jun 2012

Job Titles: Service Engineer– reporting to service manager Workshop Team Leader – reporting to service manager Business development supervisor – reporting to service manager Responsibilities: Service Engineer : reception, service consultation for General Motors customers. Workshop Team Leader : diagnosis, repair and workshop management. Business development: monitoring, measuring and preparing monthly KPIs reports, training plans and technical requirements, responding to customer complaints and concerns.

Computer Certificates

Technical Support Fundamentals -

Coursera

Issued Jun 2020

Credential ID 3MEPFZ72YN8A

The Bits and Bytes of Computer

Networking - Coursera

Issued Jun 2020

Credential ID PN8JK579ZEBU

Operating Systems and You: Becoming

a Power User - Coursera

Issued Jul 2020

Credential ID 6E9AVR8WXUFZ

System Administration and IT

Infrastructure Services - Coursera

Issued Jul 2020

Credential ID FX7EG4NAYTD8

IT Security: Defense against the digital

dark arts - Coursera

Issued Jul 2020

Credential ID UT8NEJA8XP8X

Google IT Support Specialization -

Coursera

Issued Jul 2020

Credential ID V789HL366XMY

Google IT Support Professional

Certificate - Coursera

Issued Jul 2020

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