Technical Writing, Research Operations, Supply Chain Logistics

SUSAN H. DENNIS

Email: *************@*****.*** Phone: 919-***-**** susancharlesprints.com susandennisauthor.com www.linkedin.com/in/s-dennis-scientificfulfillment PROFESSIONAL SUMMARY

Experienced technical writer and published author with over ten years of experience creating scientific content, research/operation protocols, and educational material for federal and non-profit agencies. SKILLS

Proposal Development/Technical Writing Content Editing/Quality Assurance HIPAA/CITI/PHI Compliance Government Contracting/Vendor Bid Negotiation Materials Design/Production/Packaging

Scientific Logistics Budget Management Supply Chain Management Project Management PROFESSIONAL EXPERIENCE

DLH Corp (formerly SRA International), Remote 2017 – 2022 Subcontractor, Research Coordination

● Design, production and fulfillment of a customized lead letter initiative for The Agricultural Health Study, a prospective study of cancer and other health outcomes

● Quality assurance and review of rolling batched releases of 97,000 survey packets with multiple variable pieces for Phase V Follow Up

Department of Health & Human Services /

Centers for Disease Control and Prevention (CDC), Remote 2017 – 2019 Subcontractor, Logistics

● Served as production lead for the supply/distribution of materials to 25,000 physicians for a five-year CDC-funded study on the efficacy of Electronic Health Record systems

● Coordinated solicitations/negotiations with vendors, involving hard output intervals of five successive mass mailings with zero errors

National Institute of Environmental Health Science (NIEHS), Remote 2011 – 2013 Subcontractor, Research and Communications

● Served as founding partner of The GuLF Study, an NIEHS funded research project involving the recruitment of 33,000 participants for which I supervised the design and production of all field study materials

● Drafted communication protocols for vendors and authored operational protocols for recruitment/retention, distribution, supply quality control, and field unit design/use

● Sourced, designed, and produced NIEHS Gulf Oil Spill Worker Study field study materials, mailings, pre-visit packets, and 11,000 database thermal exam kits with zero errors

● Managed logistics of mailing and material distribution, including daily oversight of print/mail operations, materials distribution staff, and supply warehouse

● Designed field specimen collection thermal units with scientific leadership. Solicited vendor manufacturing bids and provided weekly reporting while operating within multiple subcontracts

● Managed supply chain of 6,000 units; developed recycling operation for their reuse

● Conducted extensive in-home, three-hour specimen collection operation of 55 field agents and three regional managers with the highest level of collection quality control and return to lab Social & Scientific Systems, Remote 2005 – 2009

Subcontractor, Logistics and Clinical Material Development

● Developed output protocol and negotiated vendors for several long-term research studies, including The Environmental Polymorphism Registry.

SUSAN H. DENNIS

Email: *************@*****.*** Phone: 919-***-**** susancharlesprints.com usandennisauthor.com www.linkedin.com/in/s-dennis-scientificfulfillment

● Delivered three million unique parts on time, within budget, and with zero errors

● Maintained labor costs on a flat five-year cost projection and maintained seamless, continual supply and delivery of exam materials to the field

Susan Charles Prints, Inc., Hillsborough, NC 2005 – Present President and CEO

● Operate a nationally certified Women’s Business Enterprise (WBE) consulting firm specializing in research operations, supply chain management, procurement, and documentation design/production.

● Develop and present proposals, production recommendations, and cost packages to clients and negotiate all vendor terms/bids.

● Supervise production of print/graphics and assembly fulfillment facilities creating more than five million biomedical field materials for studies as long as ten years in length, involving 100,000+ participants.

● Create technical documentation, sourcing, and distribution/shipment materials for supplying rapid response to examiners, clinics, and labs, including for federal contracts for agencies such as the CDC, the National Institutes of Health (NIH), and NIEHS.

● Oversee elevated data security for study materials in compliance with HIPAA/CITI guidelines.

● Drive strategic repositioning, restructuring, product development, and operational management for business and field units.

● Collaborate with Product Managers, Developers, Project Managers, and Account Executives to roll out new feature implementations via Agile methodologies.

● Manage and support professional development of teams through CITI Certification, Privacy and HIPPA Training, and CBI Awareness Training.

● Created a 24 / 7 communication and response mechanism that resolved rolling study variables and drove 100% seamless execution of supply field and data collection without downtime. Key Projects:

- Subcontracted to drive sourcing/production, fulfillment, and national distribution of 60,000 participant field kits for The Sister Study, a ground breaking NIEHS breast cancer study.

- Managed design, procurement, and fulfillment of print materials for the NIH funded Gulf War Era Veteran’s Bio Repository Study, as well as the Parkinson’s Genes and Environment Study in AARP Cohort study and the Agricultural Lung Health Study funded by NIEHS. AUTHORED PUBLICATIONS

Dennis, Susan, The Secret Field, Atmosphere Press, 2023 Dennis, Susan, The Swing: A Muse's Memoir about Keeping the Artist Alive, Atmosphere Press, 2021 Gaunt, E.G., Dennis, S., Ramsey, S.K., Armsby, P.P., Sisco, K., Prynn, C.L., Curry, M.D., Kwok, R.K., Engel, L.S., Sandler, D.P. (2015). A Centralized Approach to Mailing and Materials Distribution in the Gulf Long-Term Follow-Up Study (Gulf Study). Society for Clinical Trials, Arlington. EDUCATION

Michigan State University, East Lansing, MI

B.A. in Communications, Honors College Graduate

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