Data Entry Customer Success

**Ledonia Baruch**

[Pensacola, Florida] [********@*****.***] [850-***-****] [https://www.linkedin.com/in/ledoniab]

**PROFILE**

- Results-driven professional with a focus on customer success, adept at establishing and nurturing stakeholder relationships, strategic planning, and delivering high-quality project management services.

- Certified Advanced Customer Success Manager with expertise in ensuring client satisfaction and success.

- Exceptional communication skills, both written and oral, including the ability to lead presentations on program development to external audiences and clients.

- Proficient in adapting to complex situations, effective problem-solving, and prioritizing tasks to meet deadlines.

- Experienced in utilizing SaaS and tech tools, including Gainsight, Salesforce, and Google Workspace.

**RELEVANT WORK EXPERIENCE**

**Customer Success Apprenticeship (Aug 2022 - Present)**

*SV Academy, San Francisco, CA*

- Utilized Gainsight, Salesforce, and Google Workspace for effective project management.

**Customer Success Associate (Aug 2022 - Present)**

*Customer Success Labs SV Academy Customer Success Fellowship, San Francisco, CA*

- Led client communication, resolved customer issues, and managed a portfolio of over 170 clients.

- Utilized Gainsight for customer data analysis and reporting.

**Social Worker (June 2023- Present)**

*Charter Schools USA, Pensacola, FL (Hybrid)*

- Addressed client concerns, maintained continuous communication, and collaborated with case managers for a seamless customer experience.

- Coordinated care and resources, fostering trust and loyalty with clients and their families.

**Program Supervisor (July 2021 - June 2023)**

*Children’s Home Society of Florida, Pensacola, FL (remote)*

- Facilitated program expansion, conducted training, and developed an online Navigator toolkit.

- Cultivated relationships with community businesses and donors.

**Navigator (Sept 2019 - June 2021)**

*Children’s Home Society of Florida, Pensacola, FL*

- Managed the family resource library, facilitated workshops, and collaborated with stakeholders for resource provision.

**Child Protective Specialist (April 2017 - Feb 2018)**

*Office of Special Investigations (ACS), New York, NY*

- Conducted over 100 investigations using a strength-based approach.

- Coordinated with a team of family members, staff, and service providers to evaluate child safety.

**Program Director - Union East Program (March 2015 - Aug 2016)**

*Union Settlement, New York, NY*

- Provided training and coaching, developed youth development activities, and served as Equal Opportunity Liaison.

**EDUCATION**

- Google Project Management Professional Certificate

- SUNY - University at Albany, Bachelor of Arts in Psychology

Contact this candidate