Customer Service Associate

Page * of *PROFESSIONAL SUMMARY SKILLS EXPERIENCE GUILLERMO A GONZALEZ G 7201 S. CONGRESS AVE 324, AUSTIN, TEXAS 78745, 512-***-****, ad1ahn@r.postjobfree.com Dedicated customer service professional with extensive experience in [Type] environments and adaptability to expertly handle wide-ranging customer concerns. Collaborates effectively across departments to build and implement effective solutions. Goes above and beyond consistently to solver problems and restore customer loyalty. Issue research Brand advocacy Inter-departmental collaboration Cross-selling Order management Computer, Internet and More Banquet and Restaurant Server September 2021 - Current Marriott North Austin Round Rock, TEXAS .Attending and serving food to the customers and more Banquet Server July 2021 - Current SODEXO Austin, Texas .Attending and serving food to the customers and more Senior Customer Service Associate July 2020 - Current 7-ELEVEN Austin, Texas .Cashier, Receiving and stock merchandises, keeping the store clean and more. Sales and Collections Representative June 1996 - February 1998 CREST, S.A. (GRUPO LAMOSA) in MEXICO Monterrey, Nuevo Leon, Mexico .Sales and Collections and Customer Service Promoting and Demonstrating our Products A Company Manufacture of sanitary ware, flooring, tiles and cement for our products. Investigated and resolved balances using proactive communication with external and internal customers. Resolved client billing problems, collecting direct payments and setting up payment plans. Maintained balances within optimal credit levels and coordinated approval for excess balances. Sales and Collect Representative April 1990 - May 1994 HERSHEY MEXICO Monterrey, Nuevo Leon, Mexico Established successful sales development strategies to scale with growing team and client base. Created proposals, contracts, and presentation decks for clients. Drove sales by cultivating relationships with brand executives. Launched new customers by working closely with operations team to proactively resolve issues. A Division of THE HERSHEY COMPANY G