Customer Service Project Coordinator

Mayra Hernandez

***** ****** ********** ******, *****, Texas 78653, US 512-***-**** *************@*****.*** Professional Summary

Project coordinator, home remodel consultant and record keeper for over 16 years and a very capable team player who can work with little or no supervision. Capable of leading teams and developing strategic plans for a variety of customer needs. Hardworking consultant that can convert prospects into clients. Skilled problem solver and physically fit and agile, able to lift over 50 pounds. Dedicated to learning and growing with great customer service.

Skills

• Client relationships

• Bilingual (English and Spanish)

• Project Management

• Team Leader

• Bookkeeper

• Continues process improvement

• Great Salesperson

Education

Nursing Science- Some College (no degree)

Austin Community College: Highland Campus- Austin, TX Cosmetology- 2006

Central Texas Beauty College- Round Rock, TX

ITT TECH- Some College (no degree)

Austin, TX

Work History

Head Cashier and Bookkeeper- March - 1999 to March - 2006 Home Depot – Austin, TX

• Customer Service

• Product Knowledge

• Bookkeeping

• Scheduling

Small Business Manager and Consultant for Flooring Installs - August 2006 to Present JJ Flooring – Manor, TX

• Assisted a number of customers by answering questions, responding to inquiries, and handling phone requests

• Answered a large number of calls, emails, faxes per day, responding to customer inquiries and resolving problems

• Coached and mentored a few employees through effective recruitment

• Hired new employees and trained them

• Consulted homeowners in home for home improvements

• Scheduled remodels

• Customer Solutions

• Made home improvement sales

• Interpreted clients’ needs and recommended services that meet those needs

• Provided exceptional service to clients in order to not only maintain, but also to expand, our relationship in order to pursue future business opportunities

• Devised strategies to increase the efficiency of the organization and improve group management

• Worked on projects with a tight deadline

• Copied and logged supporting documents before filling everything in the client’s files

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