Executive Assistant Customer Service

John Frazier

Contact Info: ****************@*****.***

Cell # 980-***-****

**** - ****

Executive Assistant to the Director

Halstead Properties, NYC

Duties and Responsibilities: Assigned clients to Sales Agent’s via telephone and/or in person. Prepared board and pitch packages, invoices, offer letters, uploaded photos, and inventory onto website. Trained all new sales agents on the company computer system. I recorded and took “minutes” at different properties meetings, in negotiations to become the Management Representative on site for Townhouses, Co-op’s and Rentals with Director or Executive Agent(s). Color grids were prepared each day to monitor activity on sold, rented and back on the market for residential and commercial inventory. All closing paperwork and checks were submitted and taken to the account department to be processed. Data entry for new and current states of all properties.

1995-2000

Office Manager

D.J. Knight Real Estate

Duties and Responsibilities: Shared answering the switch board, organized the files, assisted sales agents with everyday problems, such as documents required for presentations, speaking with dissatisfied clients and/or apartment owners, buyers, and renters. Speaking with other listings managers regarding inventory. I entered all new and current properties on the website, this included uploading photos.

1982 - 1995

Executive Assistant

Douglas Elliman, NYC

Duties and Responsibilities: Answered reception incoming calls from front desk, logged sales agents’ arrival for distribution of clients. Assisted and/or prepared pitch and closing packages, assisted with Open Houses and property showings. Was responsible for weekly and Sunday New York Times advertisements. Assisted Director in supervision of sales agents and staff. Had open door policy for agents to discuss professional and personal issues.

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