Sam Mboya

ad1adf@r.postjobfree.com; 984-***-****

**** ****** ***, *** ****, NC 27562

An experienced, multifaceted technologist with a disciplined approach to problem-solving. I enjoy working in both a dynamic team and a fast-paced environment. I seek to gain experience in a challenging position that also offers me a sufficient opportunity to grow.

Work Experience

Site Reliability Engineer (Oct 2022 - Oct 2023) NetApp, Morrisville NC

● Provided timely breakfix support and resolve technical issues with servers, switches (Cisco, Brocade), and storage.

● Used ServiceNow to efficiently manage tickets with quality of service but still meet SLAs

● Installed switches, server, storage to meet various customer requirements including updating firmware on systems

● Configured various operating systems including such as RHEL, ESXI, Windows, ONTAP, and a little bit of AIX

● Used knowledgeable support to troubleshoot complex issues and resolve them

● Collaborated and helped in maintaining detailed documentation on how-to procedures Software Reliability Engineer (Jan 2022 – August 2022) Red Hat, Raleigh NC

● Developed and maintained software to automatically provision, upgrade, monitor, and heal a large Automation Platform managed services (using Ansible) in public clouds.

● Supported the operations of Automation Platform by responding to and troubleshooting system alerts

● Provided engineering support to Red Hat's global technical support team to resolve customer issues.

● Participated in the development of new features and capabilities for the Automation Platform offering on public clouds including Microsoft Azure

Systems Engineer (Jan 2018 – December 2021) Fidelity Investments, Durham NC

● Technical support and change management – supported storage and server-related operations as on-call.

● Software development - Added functionalities that automate data center tasks.

● Data manipulation – Extracted data from databases and manipulated it for insightful sage.

● Technical project management- Led clients in a storage migration project through logistical and technical support

● Training and mentorship of junior associates.

Systems Lab Services Consultant (August 2016 – August 2017) IBM Kenya, Nairobi Kenya

● Identified customers’ pain points in IT environments e.g scalability,performance, and address them

● Designed and deployed virtual machines on IBM Power servers, installed OS, and configured file systems.

● Implemented IBM Flash storage system

● Configured SAN switches to establish complete SAN architecture.

● Trained customers and Business Partner Enablement on IBM Hardware – IBM Recognized trainer.

● Conducted product briefings and presentations to both the customers and business partners. Education

North Carolina State University (2013 – 2016) Raleigh, NC - Bachelor’s in computer science Wake Technical Community Colleges (2011 – 2013) Raleigh, NC - Associates Degree in Pre-Engineering Skills

OS: Linux (Ubuntu, RHEL), IBM AIX, Windows Data Center: SAN and NAS, Networks Programming: Java, Python;Automation: Ansible, JavaScript, Python, & Scripting: PowerShell, Bash Software Engineering: Github/GitLab, SDLC, Agile (Scrum), JIRA, Docker, Grafana Databases: Oracle SQL, Mongo, MariaDB, and InfluxDB. Soft skills: Leadership, problem-solving, interpersonal, communication, organizational, analytical.

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