Adonis Hayward

Customer Service/Logistics

Phoenix, AZ 85016

ad1ad5@r.postjobfree.com

+1-623-***-****

Dependable,hard working and Results -orientated employee. Combing my excellent verbal and written communication skills and attention to detail with the experience and critical thinking necessary to successfully facilitate in the completion of a project in a fast paced environment. Technical customer service specialist with the capacity to quickly learn and synthesize different fields of work. Using strong customer service and negotiating skills to empathize and instill confidence. Proficient in zendesk, excel, windows and Mac OS operating systems, CRM software integration for customer context etc Authorized to work in the US for any employer

Work Experience

Amazon Delivery Driver

Lulazon - Phoenix, AZ

January 2022 to August 2022

• Completed daily pre and post-trip inspection checklist.

• Delivered merchandise to clients.

• Resolved customer complaints.

• Maintained accurate inventory count.

• Adhered to Department of Transportation (DOT) regulations Truck Driver

Mayfair Direct - Phoenix, AZ

July 2021 to March 2022

• Met 100 percent of delivery goals

• Maintained and documented changes to fleet equipment

• Met 100 percent of delivery goals

• Maintained and documented changes to fleet equipment

• Delivered a variety of products, including construction materials and Cabinets

• Accurately organized Cabinets and material onto 26 ft Trucks/trailer Loan Advisor/CSR

Upgrade - Phoenix, AZ

January 2018 to May 2021

• Provide customer service with proper telephone etiquette

• Collects in personal loans

• Applying collection and skip-tracing methods effectively

• Analyzing situations and determining most appropriate methods and/or course of action

• Negotiating techniques and time management skills to ensure timely completion of tasks

• Apply federal regulations, state statutes, department policies and procedures as they pertain to the debt being collected and advised of

Customer Service Representative

Turbo Tax - Phoenix, AZ

January 2017 to January 2018

• Assist customers in completing tax forms

• Using basic knowledge of tax laws,tax concepts and familiarity with form 1040 and schedules to guide customer through process.

• Prepare federal and state tax returns for customers. Professional Truck Driver

Watkins & Shepard Trucking - Missoula, MT

December 2014 to August 2015

• I operated a tractor-trailer combination vehicle in urban, suburban and rural environments and in all types of weather conditions.

• Maintaining telephone and radio contact with supervisor to receive delivery instructions and coordinating pickups & deliveries based on customer schedules,peak delivery & pickup times in a safe and timely manner.

• Conducting daily inspections,maintaining proper documentation and interacting with customers & vendors in a friendly and timely manner.

Customer Service Representative

Circle K - Phoenix, AZ

August 2014 to December 2014

• Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.

• Stocked and rotated inventory regularly communicating all merchandise needs or issues to appropriate supervisors.

• Regularly sought opportunities to up sell and add on additional merchandise.

• Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.

Education

Diploma of completion in Logistics and Transortation A.I.T. - Phoenix, AZ

2014 to 2014

High School Diploma in General Studies

Summit High School - Phoenix, AZ

2011

Skills

• Air Brake

• Logistics

• Tractor-Trailer

• Box Truck

• Driving

• Warehouse Management System

• Dispatching (1 year)

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