AKRAM MASROUR

Date of Birth: **/**/****

LANGUAGES

Arabic: Fluently

French: Fluently

English: Upper intermediate

SKILLS

Football player

Surf instructor

Swimming competitor

Trips organization

VOLUNTEER

EXPERIENCE

VIP SERVICE

World Fashion United

2022 (Doha, Qatar)

VIP SERVICE

Turkish Embassy

2022 (Doha, Qatar)

VIP SERVICE

Marmare Palace

2022 (Doha, Qatar)

VIP SERVICE

FIFA 2022

Banquets (Doha,

Qatar)

VIP SERVICE

FIFA Events 2022 VIP

Lounge (Doha, Qatar)

PROFESSIONAL EXPERIENCE

17.07.2023

Royal Mansour

Hotel

Casablanca

07.03.2023 To

30.05.2023

17.09.2022 To

16.01.2023

Rixos Gulf Hotel

Doha

Doha Qatar

06.12.2021 To

30.08.2022

Fairmont hotels

and resorts

taghazout bay

Morocco

Head waiter at Royal Mansour Casablanca

Respect the standards: S.O.P And LQA

The leading Hotels Of The Worlds

Training MCM club etiquette and protocol:

- The art of living at Royal Mansour

- Luxury service

Guide my team to the goal

Split the tasks

Prepare training courses and deliver them; Supervise the team; Excel, Word, PowerPoint program, prepare planning of days off; Working with Zenchef application:

- Reservations status

- VIP Guests

- Allergic Guests

- All the details of the guests

Complaints management; Providing luxury service for guests; Train and supervise restaurant servers; Supervise the mise-en-place of the assigned station; Inspect table layouts in the station; Ensure that staff meets hygiene and discipline standards; Assigning and monitoring tasks; Control the inventory of cutlery and service; equipment allotted to the station; Getting feedback from guests or patrons in order to ensure satisfaction with both food and service

Accor training at the Hotel Movenpick Mansour Eddahbi Palais des Congrès Marrakech

Head waiter at the signature Greek restaurant (Akte) Order taker offering luxury service;

Respond to customer requests, allergies and complaints; Make sure everything is clean after service;

Catering and entertainment service; Train and supervise restaurant servers; Supervises the implementation of the assigned position; Inspect the layout of tables in the station; Ensure that staff respect the standards of hygiene and discipline; Supervise and monitoring the tasks; Practice the 4P of service;

Coordinate work schedules; Control the inventory of equipment, cutlery and station materials; take the feedback from the guests and ensure the satisfaction with both food and service;

Head waiter at Japanese signature restaurant (MORIMOTO) Equipment and table cleaning; Order taker delivering luxury service; Taking care of guests requests, allergies and complaints; Make sure everything is clean after service; Food and beverage service and animation; Train and supervise restaurant servers; Supervises the mise-en-place of the assigned station; take the feedback from the guests and ensure the satisfaction with both food and service;

Inspect table layouts in the station; Ensure that staff meets hygiene and discipline standards; Control the inventory of cutlery and service ; equipment allotted to the station

Casablanca, Morocco +212-***-******

20.12.2020 To

19.11.2021

Waves

aqua park

hotel

Kénitra Morocco

01.12.2019 To

02.12.2020

Surf camp

hotel the yogi

Agadir

2017-2018

Diwan,nighclub

Marrakech

Morocco

lifeguard supervisor

Check the presence of the team; Checking the swimming pool; The color of the water, the placement of deckchairs and tables; Supervise the cleaning ladies for a major total cleaning of the floor; arranging team swim sessions for rapid development; first aid training; customer safety; The division of tasks with the team; Guest Safety

Restaurant Manager

Restaurant organization; Cleaning of equipment and tables, supervising the cleanliness of equipment; welcoming guests; Preparation of breakfast with the chef as well as take-away the lunch for the guests; The organization of time; Ensure that staff respect the standards of hygiene and discipline; control the inventory of cutlery and service materials; Catering and entertainment service; Customer satisfaction; The organization of trips; control the stock of the kitchen as well as the drinks.

Waiter

Organization before the service; Luxury customer service; welcoming guests; take order of the guests; Client satisfaction; Claims management;

EDUCATION

2018 IPIAP school

Computer training MS-Office

2018 IPIAP school

Computer operator diploma

2016 Al Majd school

Pastry diploma

2013 Hotel and tourism technology institute

Diploma in catering

Contact this candidate